Overview
On Site
USD 35.00 - 50.00 per hour
Full Time
Skills
Root Cause Analysis
ServiceNow
System Monitoring
Laptop
Printers
Accountability
Repair
Virtual Private Network
Cisco VPN
Knowledge Base
Lifecycle Management
Inventory
Computer Hardware
Customer Service
Management
Technical Training
Computer Networking
LAN
WAN
Network+
Microsoft Certified Professional
Conflict Resolution
Problem Solving
Analytical Skill
FOCUS
Continuous Improvement
Documentation
Knowledge Sharing
Remote Support
Microsoft Office
Scripting
Taxes
Life Insurance
Business Transformation
Law
Job Details
**this is a 4-6 month c2h that will sit in Enfield, CT and turn hybrid after training. This person needs to be flexible going to Farmington, CT as well**
Description
Take full lifecycle ownership of support tickets from initiation to resolution, regardless of origin, coordinating with other teams as needed and escalating blockers appropriately.
Perform root cause analysis to resolve the entire scope of technical issues, assessing whether a broader organizational impact exists and addressing it when applicable.
Monitor and triage ServiceNow incident and service request queues, responding within defined SLAs to ensure high-quality support.
Proactively analyze ticket trends, system monitoring tools, and employee feedback to identify and remediate issues before they impact the broader user base.
Maintain and support hardware and software environments, including PCs, laptops, printers, peripherals, and enterprise applications, both onsite and remote.
Provide 2nd level support and serve as an escalation point for complex technical issues, while maintaining accountability for ticket resolution.
Support imaging, configuration, installation, and repair of networked devices, including VPN access and Cisco VPN Client support.
Contribute to and maintain a robust, searchable internal and external Knowledge Base to ensure consistent and scalable solutions.
Perform asset lifecycle management activities to ensure accurate and current inventory tracking of all IT hardware.
Requirements
Demonstrated experience collaborating across technical teams to drive solutions forward.
Proven ability to provide excellent customer service, communicate clearly, and manage escalations professionally.
Two- or four-year degree or equivalent technical training.
Minimum of 4 years of experience supporting a PC network environment.
Strong understanding of PC networks and LAN/WAN infrastructure.
Relevant certifications preferred: A+, Network+, MCP, MCSA, or MCSE.
Excellent problem-solving and analytical skills, with a focus on holistic resolution and continuous improvement.
Strong documentation and knowledge-sharing mindset.
Ability to lift up to 30 lbs.
Skills
Desktop Support, Microsoft 365, intune, automation, scripting
Experience Level
Expert Level
Pay and Benefits
The pay range for this position is $35.00 - $50.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a hybrid position in Enfield,CT.
Application Deadline
This position is anticipated to close on May 9, 2025.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Description
Take full lifecycle ownership of support tickets from initiation to resolution, regardless of origin, coordinating with other teams as needed and escalating blockers appropriately.
Perform root cause analysis to resolve the entire scope of technical issues, assessing whether a broader organizational impact exists and addressing it when applicable.
Monitor and triage ServiceNow incident and service request queues, responding within defined SLAs to ensure high-quality support.
Proactively analyze ticket trends, system monitoring tools, and employee feedback to identify and remediate issues before they impact the broader user base.
Maintain and support hardware and software environments, including PCs, laptops, printers, peripherals, and enterprise applications, both onsite and remote.
Provide 2nd level support and serve as an escalation point for complex technical issues, while maintaining accountability for ticket resolution.
Support imaging, configuration, installation, and repair of networked devices, including VPN access and Cisco VPN Client support.
Contribute to and maintain a robust, searchable internal and external Knowledge Base to ensure consistent and scalable solutions.
Perform asset lifecycle management activities to ensure accurate and current inventory tracking of all IT hardware.
Requirements
Demonstrated experience collaborating across technical teams to drive solutions forward.
Proven ability to provide excellent customer service, communicate clearly, and manage escalations professionally.
Two- or four-year degree or equivalent technical training.
Minimum of 4 years of experience supporting a PC network environment.
Strong understanding of PC networks and LAN/WAN infrastructure.
Relevant certifications preferred: A+, Network+, MCP, MCSA, or MCSE.
Excellent problem-solving and analytical skills, with a focus on holistic resolution and continuous improvement.
Strong documentation and knowledge-sharing mindset.
Ability to lift up to 30 lbs.
Skills
Desktop Support, Microsoft 365, intune, automation, scripting
Experience Level
Expert Level
Pay and Benefits
The pay range for this position is $35.00 - $50.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a hybrid position in Enfield,CT.
Application Deadline
This position is anticipated to close on May 9, 2025.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.