Software Support Engineer

  • San Diego, CA
  • Posted 20 hours ago | Updated 20 hours ago

Overview

Hybrid
$40 - $45
Contract - W2
Contract - 12 Month(s)

Skills

JavaScript
Debugging
Software Support
Troubleshooting

Job Details

We are seeking an experienced Software Support Engineer with a passion for excellence to join our team. In this role, you will manage and resolve challenging technical issues for customers and partners, develop subject matter expertise, and take ownership of resolving complex technical cases.

*This role requires a hybrid onsite schedule in San Diego, CA*

Key Responsibilities

  • Manage and resolve technical cases, ensuring timely and effective solutions.

  • Debug JavaScript code and improve custom solutions.

  • Use the ServiceNow platform to diagnose, troubleshoot, and resolve issues.

  • Collaborate with internal teams and customers to identify and implement fixes.

  • Build and maintain expertise in the ServiceNow platform and related technologies.

  • Communicate clearly with both technical and non-technical stakeholders.

Preferred Qualifications

  • 2+ years experience supporting external customers with complex technical issues.

  • 2+ years experience writing and debugging Object-Oriented code in Java & JavaScript.

  • Hands-on experience with dynamic HTML components (AJAX, JavaScript, AngularJS, CSS, XML, HTML, XHTML).

  • Experience with relational databases such as MySQL.

  • Experience administering Linux, Unix, or Microsoft Server environments.

  • ServiceNow platform experience strongly preferred.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

About IDR, Inc.