Help Desk Technician

Job Title: Help Desk Technician
Location: Bellevue, WA and Everett, WA (local candidates only)

Type: Contract
Compensation: $26 - $35 hourly
Contractor Work Model: Onsite

System One is seeking to contract with a help desk technician for a long-term contract role. The successful candidate will support our client's locations in both Bellevue, WA and Everett, WA and must be local to the area. The role is customer-facing, supporting users through technical challenges and assisting with requests for new applications or hardware. Working on a tiered support team and supported by documented processes and procedures, this role supports the teams designing next generation nuclear technologies. Primarily based out of Bellevue, WA this role supports both in person and virtual staff requests.

Responsibilities

• Utilizing existing and creating new Internal and external knowledge base documents to assist with ticket resolution
• Active Directory Account maintenance
• Managing access to internal and external collaboration spaces
• PC Lifecycle Management
• Inventory Receiving, & Tracking
• Fulfil software requests
• Business travel support
• Demonstrate and assist with remote access to our client's resources
• Support users at Bellevue and Everett location.
• Assisting with onboarded as assigned

Key Qualifications and Skills

• Communicate openly and display respect and a desire to foster teamwork.
• Able to quickly learn and implement new concepts
• Calm in stressful situations and able to think through those situations to find the best outcome
• Customer service ability and interpersonal skills
• Organizational skills
• Proactive on finding areas within our process that can be improved and making these suggestions to the team
• Highly adaptable with problem solving
• The successful candidate will possess a high degree of trust and integrity.
• Actual position starting level and title will be determined based on assessment of qualifications.

Areas for development include:

• Supporting customers and clients both in person and remotely
• Rapid deployment imaging technologies, MDT and SCCM
• Windows 10\11 in a domain-managed environment
• A general understanding of Office applications, DHCP, DNS, and TCP/IP, and wireless networking, as well as how to troubleshoot them.
• General understanding of Multi-Factor Authentication methods.
• A general understanding of modern Information Security principles and practices
• Experience with a commercial ticketing system JIRA
• An understanding of desktop and laptop hardware

System One, and its subsidiaries including Joul, ALTA IT Services, and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.

System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.

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Ref: #161-Managed Staffing Charlotte