Technical Production Support Analyst

  • Posted 2 days ago | Updated 2 days ago

Overview

Remote
$40 - $0
Accepts corp to corp applications
Contract - W2
Contract - Independent
Contract - 12 Month(s)
No Travel Required

Skills

Experience in application support
Some scripting language
Jack Henry is required

Job Details

We are seeking a dedicated Technical Production Support Analyst to join our dynamic team for a full-time, long-term contract opportunity that is fully remote. This role is pivotal in maintaining the smooth operation of our critical business applications and financial systems.

What You ll Do

  • Field incoming requests from end users to resolve process, application, and software issues within servers, databases, and other mission-critical systems

  • Communicate and escalate application-related problems and issues to key stakeholders, including management, development teams, end users, and unit leaders

  • Provide secondary/back-up production support for existing financial systems and applications

  • Perform unit and regression testing to ensure systems are functioning as intended

  • Perform routine maintenance and updates on applications and servers to ensure optimal performance

  • Support the implementation and ongoing maintenance of banking platforms and other financial applications

  • Work closely with project managers and subject matter experts to develop technical solutions that align with business strategy and goals

  • Write technical procedures and documentation for applications, including operations and user guides

  • Document system/design specifications and maintain logs to keep track of development issues and priorities

  • Ensure quality standards are maintained, including proper version control and up-to-date program documentation

  • Use knowledge and judgment to diagnose issues reported to the Service Desk and resolve them efficiently

  • Isolate problem trends and ensure troubleshooting efforts are completed for recurring problems

  • Identify and analyze detailed processes, pinpoint gaps, and develop solutions to enhance functionality

  • Exhibit strong communication skills to work with internal and external teams, vendors, and stakeholders

  • Provide leadership by projecting a positive attitude and fostering a culture of learning and improvement

  • Ability to assess customer/employee IT knowledge levels and deal with difficult callers effectively

What You ll Need

Required:

  • Bachelor's or Associate's Degree in Information Technology or related field, or equivalent experience

  • 3-5 years of experience in application or production support

  • Experience with Jack Henry application products (e.g., Silverlake, XPerience, Synergy)

  • AS/400 experience

  • Experience with Unix/Linux command line, SQL Server, and Windows Server environments

  • Exposure to scripting languages (e.g., Windows batch, Unix shell, PowerShell)

  • Familiarity with web technologies (e.g., IIS, Apache Tomcat) and file transfer protocols (FTP, SFTP)

  • Knowledge of database technologies such as Oracle PL/SQL and ETL tools

  • Experience with scheduling tools like Autosys and reporting tools like Crystal Reports or Cognos

  • Familiarity with active directory accounts and SQL account management

  • Excellent analytical and problem-solving skills

  • Ability to prioritize work and manage multiple tasks efficiently

  • Strong communication skills to collaborate with diverse teams and stakeholders

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.