Technical Support Engineer - II/III

Technical Support Engineer II/III

Key Responsibilities:

• Handle all Tier II and Tier III technical support escalations for enterprise clients.


• Provide L2/L3 support for endpoint devices, software, and network connectivity issues.


• Configure and deploy hardware, devices, and software for seamless workstation setup.


• Support remote employees by setting up and maintaining secure VPN access.


• Patch software and install updates to address security vulnerabilities and ensure system integrity.


• Maintain accurate inventory of desktop hardware and software components.


• Proactively monitor systems to identify and resolve issues before they impact users.


• Document troubleshooting steps, solutions, and best practices to enhance the internal knowledge base.

Skills Required

• Strong experience supporting Windows Server environments.


• Proficiency in software patching and update management.


• Expertise in VPN setup and support for remote users.


• Solid understanding of hardware configuration and deployment.


• Exceptional customer service skills, especially in supporting external users.


• Ability to troubleshoot complex technical issues independently and efficiently.

Education & Work Experience

• Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience).


• 3-6 years of experience in a technical support role, with a focus on Tier II/III support in enterprise environments.

About Korn Ferry

Korn Ferry unleashes potential in people, teams, and organizations. We work with our clients to design optimal organization structures, roles, and responsibilities. We help them hire the right people and advise them on how to reward and motivate their workforce while developing professionals as they navigate and advance their careers. To learn more, please visit Korn Ferry at ;/span>