Sr. ServiceNow ITOM Consultant

Position: Sr. ServiceNow ITOM Consultant

100% Remote

Hiring: Contract

Must Have Experience:

• Experienced in implementation of ITSM & ITOM solution using industry best practices
• Integrate ServiceNow ITOM modules with a variety of enterprise monitoring tools, automation of alerts, application management tools using OOB plugins and API methods
• Hands-on development experience of ServiceNow scripting like Business Rule, Script include, Fix scripts workflows, UI Action, UI Policy, Client scripts, Email Inbound
• Experienced in implementation on ServiceNow Discovery, Service Mapping, Event Mgmt and Orchestration use cases.
• 3rd party software integrations with ServiceNow
• Design and modify ServiceNow forms, workflows, scripts, transform maps, service maps, web services, inbound email actions, SLAs and more.
• Experience in multiple ServiceNow implementations
• Lead the configuration and customization of ServiceNow instances Good to have Experience
• Knowledge of Flow Designer, Integration Hub
• Worked on Discovery, Service Mapping, Event Mgmt
• Worked on CSM, HRSD, GRC, ITBM
• Experience in working on Performance Analytics
• Design and modification of ServiceNow Service Portal.
• Review existing set up and provide best practice recommendations in line with the OEM
• Excellent knowledge of ServiceNow Best Practices and ongoing knowledge of latest ServiceNow features.
• Experience with HTML coding and Jelly script strongly preferred Academic and Professional

Experience Professional:

• 3+ years of experience with ServiceNow required.
• 5+ years of experience with IT Industry required Academics.
• Certified System Admin.
• CIS-ITSM, Certified Application developer.
• ITIL Foundations certification is preferred.
• Bachelor s degree or equivalent combination of education and experience.