Senior Infrastructure Engineer

Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500 . Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

This position requires passing a ServiceNow background screening, USFedPASS (US Federal Personnel Authorization Screening Standards). This includes a credit check, criminal/misdemeanor check and taking a drug test. Any employment is contingent upon passing the screening.

We are looking for a Senior Infrastructure Engineer with a deep understanding of large-scale, distributed systems and modern infrastructure best practices. In this role, you will be responsible for designing, implementing, and maintaining resilient, scalable, and secure infrastructure to support our growing platform and engineering teams.

This is a highly collaborative role requiring cross-functional engagement with developers, architects, product managers, and operations teams. The ideal candidate is passionate about automation, performance optimization, and building highly reliable systems.

What you get to do in this role:

• Architect, deploy, and maintain cloud and on-prem infrastructure using IaC (Infrastructure as Code).
• Build and maintain CI/CD pipelines for efficient and secure software delivery.
• Monitor system performance, availability, and capacity while implementing observability best practices (logging, metrics, tracing).
• Lead efforts in designing disaster recovery, backup strategies, and high-availability systems.
• Work closely with security teams to ensure infrastructure is compliant with industry standards (e.g., SOC 2, ISO 27001).
• Collaborate with application developers to design infrastructure aligned with application needs and business goals.
• Investigate and resolve infrastructure-related incidents and support root cause analysis.
• Mentor junior engineers and contribute to internal documentation and knowledge sharing.

Qualifications

To be successful in this role you have:

• Bachelor's or Master's degree in Computer Science, Engineering, or related field.
• 5+ years of experience in infrastructure engineering, DevOps, or SRE roles.
• Deep expertise with cloud platforms (AWS, Azure, Google Cloud Platform) and container orchestration (Kubernetes).
• Strong experience with IaC tools such as Terraform, Ansible, or Pulumi.
• Solid scripting and automation skills in Python, Bash, or Go.
• Hands-on experience with monitoring tools like Prometheus, Grafana, Datadog, ELK, or New Relic.
• Familiarity with networking concepts, DNS, VPNs, load balancing, firewalls, and security groups.
• Strong understanding of Linux systems administration and shell scripting.
• Knowledge of GitOps, service mesh (e.g., Istio or Linkerd), and API gateways is a plus.
• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.

FD21

Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!

For positions in this location, we offer a base pay of $126,700 - $215,400, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

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