Overview
On Site
$75 - $80
Accepts corp to corp applications
Contract - Independent
Contract - W2
Contract - 12 Month(s)
Skills
OCM
Project Management
Job Details
Project Management and Reporting
- Plan, organize, prioritize, and manage multiple work efforts
- Develop project plans and schedules
- Identify key milestones and deliverables
- Develop and update project artifacts
Operations Management
- Triage, prioritize, and assign incoming incident/requests
- Manage incident/request backlog
- Develop Key Performance Indicators
- Review Managed Service Provider status reports
- Monitor and track SLA metrics and performance
Release Management
- Work with Managed Service Provider to scope and schedule enhancements for release
- Manage release scope for the program and gain agreement and approval of scope changes with customer representatives and affected stakeholders
- Track high-visibility and legislatively mandated activities/enhancements
Customer Relationship Management
- Build and maintain relationships with key stakeholders and customer representatives.
- Communicate with users and customers as necessary.
- Coordinate and present proposals to customers as necessary.
- Present to technical and non-technical audiences to influence and drive outcomes.
- Identify and drive OCM needs
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