IT Network Engineer

IT Network Engineer

The IT Network Engineer reports to the IT Property Networks and Telecommunications Manager and implements and supports SDWAN network support and telecommunications software solutions to address company and end user needs. Conducts property network monitoring, third-level incident support, various telecommunications analyses, makes recommendations to management, and implements changes consistent with company goals and objectives.

The successful candidate will embody and work to reinforce MAA's Core Values. Those values include:

• Appreciating the uniqueness of each individual
• Communicating openly and with integrity
• Embracing opportunities
• Doing the right thing at the right time for the right reasons

Duties and Responsibilities

• Provides system support and maintenance of VoIP on Cisco switched networks.
• Administers, troubleshoots, and resolves issues for cloud hosted platforms (e.g., WebEx Meeting and Calling, Ring Central, Genesys, Microsoft Teams).
• Contributes to projects involving existing and new communications systems and equipment.
• Works hands-on with telecommunications projects for porting lines, establishing new lines, and communicating activity for installation, repair and billing.
• Works with vendors in a professional manner to scope new technologies, perform break/fix analysis, and resolve issues.
• Troubleshoots and determines issues causing telecommunications and connectivity outages (e.g., call quality issues).
• Assists with troubleshooting escalated property network issues and configurations.
• Supports the Meraki property network by assisting the Infrastructure team and monitoring connectivity issues.
• Assists in the development of methods, analyses, and validation for troubleshooting and maintenance of complex challenges affecting network performance.
• Learns and assists with the management of the Meraki network configurations and standardizations.
• Manages the property network configurations for connectivity, access control, and configuration as code.
• Reviews, analyzes, and maintains the SDWAN and telecommunications systems of the organization.
• Monitors and updates telecom assets for all properties and corporate locations (e.g., phone numbers, vendors, internet services, speeds, equipment information).
• Reviews costs/benefits of telephony systems and the evaluation, installation and repair of all new and upgraded voice/wire systems.
• Manages hundreds of mobile devices including procurement, maintenance and troubleshooting.
• Stays abreast of current and emerging telecommunications and network technology including, but not limited to, vocabulary/terminology, carriers and cabling providers, voice circuits, analog, hardware, and mobility.
• Delegates resolution of help tickets derived from Support Services.
• Occasionally works after core business hours to provide after-hours support as needed.
• Performs other related duties as assigned to meet the needs of the business.

Required Qualifications

• 3-5 years of telecommunications systems and/or distributed network experience required.
• Experience with cloud-based VoIP systems (e.g., WebEx Calling administration) required.
• Experience with POTs, analog lines and conversion solutions for troubleshooting required.
• Networking and data analysis experience required.
• Experience with mobile devices and working with various carriers required.

Preferred Qualifications

• Cisco Certified Network Administration (CCNA) Certification or related networking certification strongly preferred.
• Bachelor's degree in information technology, information systems, or a related technical field preferred.
• Experience in supporting SDWAN networks like the Cisco Meraki platform preferred.
• Experience with Apple mobile devices and working with various carriers preferred.

Knowledge, Skills, and Abilities

• Knowledge of core infrastructure requirements of VoIP systems
• Knowledge and understanding of networking principles, SDWAN concepts, and network security best practices
• Knowledge of network security, network routing, and switching
• Knowledge of a wide variety of telecommunications systems, programs, and related operational activities
• Knowledge of telecommunications data analysis methods, purposes & outcomes
• Skill and ability to clearly and concisely communicate verbally and in writing
• Skill in applying critical thinking, analysis and problem-solving methods
• Skill in managing projects, organizing, prioritizing, and meeting deadlines
• Proficiency with Microsoft Office applications (Word, Excel, Outlook and PowerPoint)
• Ability to maintain confidentiality and maintain appropriate discretion

Physical and Environmental Requirements

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
• While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms.
• This position requires the ability to occasionally lift office products and supplies, up to 20 pounds.
• This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Disclaimer

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.