JIRA Admin

Job Type : Full Time/Lateral

Location: DEARBORN, Michigan ,United States,48127

Summary:

We are seeking a skilled and experienced Jira Cloud Administrator to help manage and

maintain our Jira Cloud instance , ensuring optimal performance, security, and usability for

our teams. You will be responsible for all aspects of Jira Cloud administration, including

project manipulation , workflow configuration, user access , and integration with other

Atlassian tools. A solid understanding of Confluence administration is also desirable, and

experience with Azure Identity and Access Management ( IAM ) is a plus. This role requires a

proactive problem solver with excellent communication skills and a passion for enabling

teams to work efficiently.

What You'll Do:

Advis e , Coach Technical Solutions , primary leveraging Jira and Confluence .

A ctively participat ing with Vehicle Development Engineering / Operations Teams

workflows and processes to gain firsthand insights into their usage patterns,

challenges, and opportunities for improvement . On site (3 days/week) in Palo Alto,

CA or Irvine, CA. (Remote may be considered for top 5%).

Support and Troubleshooting: Provide technical support to Jira Cloud users and

troubleshoot issues in a timely and effective manner.

Jira Cloud Administration: Manage and maintain our Jira Cloud instance, including

user management, permission schemes, custom fields, workflows, and screens.

Documentation and Education: Create and maintain documentation for Jira Cloud

processes, configurations, and best practices. Develop and deliver training

sessions for new and existing users along using documentation and training

resources

Automation and Optimization: Implement and maintain Jira Cloud automation

Security Management: Implement and enforce Jira Cloud security best practices

to protect data from unauthorized access and cyber threats.

Confluence Administration: Provide basic administration support for Confluence,

including managing spaces, pages, and permissions.

I dentity A ccess Management (Desired) : Support Jira user access controls

knowledge of single sign on (SSO) and user provisioning is beneficial .

Process Improvement: Actively identify areas for process improvement within Jira

and Confluence environments. Analyze existing workflows and configurations to

identify bottlenecks and inefficiencies. Develop and implement solutions to

optimize processes, improve user experienc e, and enhance team productivity.

Minimal Qualifications:

Bachelor's degree in a related field (e.g., Information Technology, Computer

Science) or equivalent experience.

5 + years of experience administering Jira Cloud Suite (Jira Software, Jir a Service

Management [JSM]) in a professional environment.

o In depth knowledge of Jira Cloud features, functionality, and best practices.

o Experience with Jira Cloud automation tools

o Strong understanding of Jira Cloud security principles and practices.

Successful track record of advising enterprise teams on the best practices to

leverage Jira to accomplish their business objectives

A learning mindset and curiosity.

Strong analytical and problem solving skills with the ability to convey complex technical

information to non technical audiences.

An effective relationship builder and able to influence without authority.

An eagerness to work cross functionally in a dynamic environment where you are part of a

high performing team.

Excellent problem solving and analytical skills.