Business Analyst with 9+yrs experience

Job Title: Business Analyst with 9+yrs experience

Location: Augusta ME

Client: State of ME

Visa : Pref, H1b transfer or OPT EAD 

Key Responsibilities:

• Work with subject matter experts (SMEs) to analyze, document, and formalize business processes into clear and concise SOPs.
• Develop process maps, workflows, and narratives to capture end-to-end procedures.
• Conduct interviews, workshops, and document reviews to gather requirements and validate process steps.
• Ensure SOPs are aligned with policy, compliance, and operational needs, and formatted to meet organizational standards.
• Maintain a version control system and manage updates or revisions as needed.
• Translate technical and complex information into reader-friendly, step-by-step guidance for non-technical audiences.
• Collaborate with QA, operations, and project teams to ensure SOPs are validated and implemented.
• Assist with the creation of supporting materials, such as training guides, checklists, job aids, and FAQs.

Skills:

• Bachelor s degree in Business Administration, Communications, Information Systems, or related field.
• 9+ years of experience as a Business Analyst, Technical Writer, or Documentation Specialist, preferably in a government, healthcare, or enterprise environment.
• Demonstrated experience developing and maintaining SOPs, process documentation, or procedural manuals.
• Strong understanding of business process analysis, workflow modeling, and requirements gathering.
• Proficient with Microsoft Office Suite (Word, Visio, Excel, PowerPoint)
• SharePoint, Confluence, or similar documentation repositories
• Excellent written and verbal communication skills, with an eye for detail and clarity.
• Strong organizational skills with the ability to manage multiple SOPs across different stakeholders and deadlines.
• Ability to work independently and collaboratively with cross-functional teams.