Product Owner - Salesforce Service Cloud & SAP Integration

Overview

Remote
$50 - $60
Contract - W2
Contract - Independent
Contract - 12 Month(s)

Skills

Product Owner
Salesforce Service Cloud
SAP S/4HANA
SAP CPI
MuleSoft
Dell Boomi

Job Details

Position Title: Product Owner - Salesforce Service Cloud & SAP Integration

Job Location: USA Remote

Joining Mode: Long Term Contract

Mandatory Skills: Product Owner, Salesforce Service Cloud, SAP S/4HANA, SAP CPI, MuleSoft, Dell Boomi

Role Overview:

We are seeking a visionary and experienced Senior Product Owner to lead the strategy, development, and delivery of integrated service

solutions leveraging Salesforce Service Cloud and SAP S/4HANA. This role is pivotal in transforming customer service operations for a

healthcare-focused organization specializing in scientific instruments. You will drive cross-functional collaboration, ensure regulatory compliance,

and deliver scalable, high-impact solutions that enhance service efficiency and customer satisfaction.

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Key Responsibilities:

  • Define and own the product vision and roadmap for Salesforce Service Cloud integrated with SAP S/4HANA.
  • Lead large-scale service transformation initiatives across global teams and business units.
  • Translate complex business requirements into actionable user stories, workflows, and technical specifications.
  • Oversee end-to-end integration of service processes including case management, service orders, warranties, and asset tracking.
  • Collaborate with engineering, operations, compliance, and customer support teams to ensure alignment and delivery.
  • Ensure solutions meet healthcare industry regulations (e.g., HIPAA, FDA, ISO 13485) and data privacy standards.
  • Drive adoption of digital service tools and monitor KPIs to inform product enhancements.
  • Serve as a thought leader in service innovation, customer experience, and digital transformation.

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Required Qualifications:

  • 10+ years of experience in product management or ownership, with at least 5 years focused on Salesforce Service Cloud.
  • Proven track record of leading enterprise-scale integration projects involving SAP S/4HANA, especially in service and logistics domains.
  • Deep domain expertise in scientific instruments and healthcare service operations.
  • Strong understanding of middleware platforms (e.g., SAP CPI, MuleSoft, Dell Boomi) and API-based integrations.
  • Experience working in Agile/Scrum environments with distributed global teams.
  • Exceptional communication, leadership, and stakeholder management skills.

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Preferred Qualifications:

  • Salesforce certifications (e.g., Service Cloud Consultant, Advanced Administrator).
  • Experience with field service management, service contracts, and installed base tracking.
  • Familiarity with master data management and data governance practices.
  • Background in regulated environments with a focus on quality, compliance, and risk mitigation.
  • Experience with global rollouts and multi-region service models.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

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