ServiceNow ITAM Process Manager

ServiceNow ITAM Process Manager - DIRECT HIRE FULL TIME opportunity!

The Process Manager, IT Asset Management serves as the process owner for the IT Asset Management full life cycle program. This role strategically manages the organization's hardware and software assets, ensuring compliance and optimizing their lifecycle from procurement to disposal. This Process Manager facilitates seamless communication between business and IT, leveraging IT Service Management solutions to enhance overall IT efficiency.

Responsibilities:

• Serves as the process owner for the IT Asset Management full life cycle program
• Accurately manages, optimizes and updates the organization's Configuration Management Database (CMDB) for all hardware and software assets.
• Drives process improvements by contributing to the development and implementation of effective IT procedures, policies, and systems to enhance business efficiency.
• Facilitates IT communications by serving as a liaison between IT and business units, providing essential support through report generation and data gathering for projects, process improvements, and troubleshooting.
• Provides technical support by collaborating with asset owners to diagnose and resolve technical issues related to the technology portfolio.
• Troubleshoots system issues by participating in the diagnosis and resolution of technical problems across hardware, software, and network systems.
• Develops IT performance reports, metrics, and analyses by creating and delivering IT scorecards for internal and external stakeholders, providing clear and concise updates on IT objectives.
• Partners with the IT leadership team in developing short and long-term strategic plans as it pertains to the IT Asset Management Program
• Monitors software licensing and compliance to mitigate risks and unauthorized usage
• Reviews and refines IT Asset Management processes, policies and best practices
• Remains current on IT Asset Management industry trends
• Appropriately assess risk when business decisions are made, include but not limited to compliance and operational risk. Demonstrate consideration for company's reputation as well as our clients, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

Qualifications:

• Bachelor s degree or equivalent years of experience
• 8+ years of experience in technical analysis roles focused on ITIL, ITSM, or Asset Management
• Demonstrated strong analytical skills to translate data into actionable recommendations that drive productivity and process improvement.
• Demonstrated strong technical skills in Microsoft and ServiceNow technologies
• Ability to track, monitor, and apply KPIs and related metrics
• Strong written, verbal and listening communication skills
• ServiceNow and ITIL certifications preferred
• Strong collaboration skills with the ability to work in a matrixed environment