Technical Support Tech

RESPONSIBILITIES:
Kforce has an enterprise client that is seeking a Technical Support Tech 2 in New York, NY.

Duties Include:
* Provides support to end users on a variety of issues
* Identifies, researches, and resolves technical problems
* Responds to telephone calls, email and personnel requests for technical support
* Documents, tracks and monitors the problem to ensure a timely resolution

Customer support role:
* Email will come in with questions on how a device works, etc.
* Will create support tickets as needed
* Stay within SLA's
* Try to troubleshoot tickets; If can answer, close; If not, will escalate to engineering team
* Create write-ups on the steps to document the steps taken for reporting

REQUIREMENTS:
* Bachelor's degree in a related field required
* 3-6 years of experience in a technical support role for hardware troubleshooting (devices, fire TV stick, appliances)
* Needs to have high communication skills with customers, needs to be able to navigate difficult conversations in verbal and written format
* Ticketing system experience required
* Comfortable with AI searches
* Attention to detail
* High organizational skills
* Needs to have high communication skills with customers, needs to be able to navigate difficult conversations in verbal and written format
* Former experience in a tech role would be a plus

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

By clicking ?Apply Today? you agree to receive calls, AI-generated calls, text messages or emails from Kforce and its affiliates, and service providers. Note that if you choose to communicate with Kforce via text messaging the frequency may vary, and message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You will always have the right to cease communicating via text by using key words such as STOP.