Overview
Skills
Job Details
Provide end-user technical support for Microsoft Exchange and Outlook in desktop environments.
Troubleshoot and resolve user-reported issues related to email configuration, connectivity, synchronization, and performance.
Assist users with initial email setup, profile configuration, mailbox migration, and Outlook integration.
Identify and resolve problems related to email delivery failures, spam filtering, and mailbox quotas.
Collaborate with IT infrastructure and network teams to ensure smooth operation and integration of Exchange services.
Monitor and manage the health and performance of Microsoft Exchange servers, proactively addressing potential issues.
Perform regular system maintenance, including patching, backups, and configuration reviews.
Maintain accurate and up-to-date documentation for Exchange and Outlook support procedures and common issues.
Stay informed on the latest updates, features, and best practices related to Microsoft Exchange and Outlook.
Log, track, and manage incident and service requests using Remedy (or other ITSM tools), ensuring compliance with defined SLAs.