ServiceNow BSA

Overview

Hybrid
$40,000 - $60,000
Full Time

Skills

ServiceNOW
reports
ITIL

Job Details

just received a long-term ServiceNow BSA opening with State of New Jersey. This role is hybrid onsite 2 - 3 days per week in Trenton, NJ.

These roles are open to all work statuses.

Please send interested candidates.

Here is the general job description:

Client: State of New Jersey (NJDOL)

Title: ServiceNow Business Systems Analyst

Location: Trenton, NJ (Hybrid on-site 2 - 3 days a week)

1 John Fitch Way, #2nd floor, Trenton, New Jersey, 08625

Duration: 6 - 12 months + (Potential for Extension)

Job Description:

We are looking for a ServiceNow BSA with at least 7+ years of IT experience.

*Candidates can come from any domain background.

Top Desired Skills:

Overall technical business analyst experience, Required 7Years |
Workflow Configuration using ServiceNow, Required 3Years |
Experience in automating workflows in a Service Management application, Required 3Years |
Knowledge of ServiceNOW to automate workflow management, Required 3Years |
Experience with Service Management (ServiceNOW preferred or similar IT Service Management tools), Required 3Years |
Strong technical problem-solving skills experience, Required 3Years |
ITIL/Service Management , Desired 3Years |
Experience communicating complex concepts to technical and non-technical stakeholders, Required 3Years |
Process improvement experience, Desired 3Years |
Ability to identify value-added steps and eliminate non-value-added steps in workflows, Desired 3Years |
Experience identifying and establishing KPIs and reports, Desired 3Years |
Bachelor s Degree, Required

Job Summary:

Need App Technical Specialist functioning as a Technical Business Analyst to work with DOL to identify and document existing paper-based workflows that can be streamlined and automated in the ServiceNOW system. Must have workflow / config experience.

Looking for an Application Technical Specialist functioning as a Technical Business Analyst to work with DOL staff to identify and document existing paper-based workflows that can be streamlined and automated in the ServiceNOW system. The resource will also be responsible for identifying reports, SLAs, and KPIs.
Note: this is a position requiring Technical knowledge and experience in configuring ServiceNow. Must have experience creating and automating workflows in ServiceNow.
Position is hybrid, requiring on-site work 2-3 days per week. The agency can be flexible with on-site work down the line.
There is a strong likelihood of an extension.

Excellent effective communication skills, including listening, written, and verbal, are required.

Background: Currently, the NJDOL is using BMC FootPrints for Help Desk and service request tickets but needs to expand the tool s use to automate many existing workflows. Most workflows are paper-based, and those that are not are managed via email.
This resource is required to:
Meet with various parties involved in each process to document current activities.
Assess and determine if these activities can be streamlined.
Gain consensus on the streamlined approach and build these processes into ServiceNow. Identify reports, SLAs, and KPIs to measure performance and timeliness.
Possess an understanding of available business rules, triggers, criteria, and actions to construct these workflows' automation effectively.
Knowledge and Years of Experience
ITIL/Service Management 2 years
ServiceNOW, FootPrints, or other ITSM tools experience 2 years
Knowledge of the available types of rules and the triggers, criteria, and actions that are used to construct automation of the standard, repetitive actions that occur in a business environment 2 years
REQUIRED SKILLS and Years of Experience
Overall technical business analyst experience 7 years
Experience with Service Management (ServiceNOW preferred or similar IT Service Management tools) 2 years
Experience in automating workflows in a Service Management application 2 years
Strong technical problem-solving skills experience 2 years
Experience communicating complex concepts to technical and non-technical stakeholders 2 years
DESIRED SKILLS
Knowledge of ServiceNOW to automate workflow management 1 year
Process improvement experience 1 year
Ability to identify value-added steps and eliminate non-value-added steps in workflows 1 year
Experience identifying and establishing KPIs and reports 1 year
EDUCATION - Bachelor s Degree or equivalent certification

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.