IT Support Associate

Our client is a health services provider based in Pittsburg, PA. They want to hire an IT Support Technician who is eager to learn and will apply their technical knowledge in support of the Infrastructure Operations Team.

This role is 6-12 months contract, with potential to convert.

Must be able to work onsite in Pittsburg, 5 days per week.

Responsibilities:

• Perform desktop support, i.e., hardware, software, network, printers, scanners, and audio-visual (A/V) equipment, for all internal users, both on-site and remote.


• Perform On-Boarding & Off-Boarding of all personnel concerning deploying & recovering laptops and supporting IT peripheral equipment.


• Image, configure, and deploy Windows 10 workstations.


• Troubleshoot Microsoft Office 365, Adobe Acrobat, Call Center software Five9, and other proprietary software as needed.


• Proactively troubleshoot production issues as needed and identify and capture root causes, action items, and lessons learned after all incidents and infrastructure events.


• Enforce company security procedures and policies by ensuring all workstations meet security guidelines.


• Work to meet all Service Level Agreements (SLAs) for production systems.


• Assist the extended IT Infrastructure Team as needed.

Required Skills:

• Bachelor's degree or higher in Computer Science or Engineering. MCSA, A+, Net+ certifications preferred


• 0 to 2 years supporting IT Infrastructure functions


• Windows 10 workstations, printers, and basic networking.


• Healthcare IT Infrastructure and HIPAA compliance experience a plus.


• Solid understanding of desktop systems and OTS applications.


• Excellent hardware skills with an understanding of Dell & Lenovo laptops, peripheral equipment, printers, basic networking, and other competencies to resolve issues promptly.


• Support of Apple Macs and mobile devices in a corporate environment is a plus.


• Excellent customer service skills.


• Ability to troubleshoot and fix Tier 1 & 2 IT-related issues.


• Excellent knowledge of Windows 10, Active Directory, Group Policy, DNS, and DHCP.


• Good knowledge of cloud-based infrastructure support tools and technology.