Hardware Lab Engineer (L4) - Open Connect

Netflix is one of the world's leading entertainment services, with over 300 million paid memberships in over 190 countries enjoying TV series, films and games across a wide variety of genres and languages. Members can play, pause and resume watching as much as they want, anytime, anywhere, and can change their plans at any time.

More than a third of the traffic on Internet access networks at peak times is generated by Netflix, and we are working collaboratively with Internet Service Providers to ensure our great content is delivered in a highly efficient and cost-effective manner. Today, we deliver 100% of Netflix content to 190+ countries via Open Connect, our purpose-built content delivery network. We need a great team to help us manage the remarkable challenge and opportunity that this scale represents.

As a Hardware Lab Engineer, you will play a pivotal role in maintaining and managing multiple hardware labs across Los Gatos and San Jose. You will support development teams by maintaining test infrastructure, managing server racks, and organizing lab hardware and prototypes. This hands-on role requires strong Unix administration, a solid understanding of computer hardware and network fundamentals, technical problem solving, and attention to detail in overall lab management. Excellent customer service skills are essential, as you will regularly assist internal users. The ideal candidate is a self-motivated technology enthusiast who thrives in dynamic settings and is dedicated to keeping labs organized, efficient, and safe.

In this role, you will:

• Manage multiple physical hardware labs in Los Gatos and San Jose, addressing daily hardware, software, and network maintenance & issues related to the lab infrastructure
• Assemble, configure, disassemble, and swap components in desktops and servers
• Perform racking and unracking of servers and related hardware, ensuring secure installation and proper connectivity within data center/lab environments, while safely handling, lifting, and transporting equipment up to pounds
• Baseline OS installations and configuration
• Network configuration and troubleshooting (TCP/IP, DNS, DHCP)
• Ensure efficient lab organization through effective cable management, labeled storage, and optimized equipment arrangement
• Manage documentation and inventory for hardware, prototypes, and new products to support end-users and technical teams
• Manage and prioritize a ticketing queue by tracking resolutions, providing updates, and following up with users through the lab's ticketing system

About you

• Unix or Linux system administration proficiency
• Network (TCP/IP, DNS, DHCP) Fundamentals & Troubleshooting
• Basic understanding of client-server architecture
• Technical troubleshooting & problem solving
• Basic Scripting (E.g., Shell, Python)
• Understanding of computer internals (PCI, Memory, Storage, CPU, GPU, Power, BIOS, Network)
• Assemble, configure, disassemble, and swap components in desktops and servers
• Understand data center power (including -48v DC) and data cabling (copper and optical)
• Excellent and professional customer service through clear and effective communication
• Strong organizational skills, consistently maintain a clean and orderly lab environment to ensure safety, efficiency, and ease of access

You will be successful in this role if you...

• Are a self-starter, curious, and not afraid to ask when in doubt
• Enjoy solving problems
• You are passionate about technology
• Communicate effectively
• Have a keen attention to detail
• Thrive on learning new things and are growth-oriented
• Know how to gather context and prioritize tasks

The Netflix culture permeates our work environment. It determines who we hire, how we work together, and how we make decisions. It encourages us to bring our best every day while valuing collaboration over individual achievement.

Our compensation structure consists solely of an annual salary; we do not have bonuses. You choose each year how much of your compensation you want in salary versus stock options. To determine your personal top of market compensation, we rely on market indicators and consider your specific job family, background, skills, and experience to determine your compensation in the market range. The range for this role is $100,000 - $720,000.

Netflix provides comprehensive benefits including Health Plans, Mental Health support, a 401(k) Retirement Plan with employer match, Stock Option Program, Disability Programs, Health Savings and Flexible Spending Accounts, Family-forming benefits, and Life and Serious Injury Benefits. We also offer paid leave of absence programs. Full-time hourly employees accrue 35 days annually for paid time off to be used for vacation, holidays, and sick paid time off. Full-time salaried employees are immediately entitled to flexible time off. See more details about our Benefits here.

We are an equal opportunity employer and celebrate diversity, recognizing that diversity of thought and background builds stronger teams. We approach diversity and inclusion seriously and thoughtfully. We do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service.

Inclusion is a Netflix value and we strive to host a meaningful interview experience for all candidates. If you want an accommodation/adjustment for a disability or any other reason during the hiring process, please send a request to your recruiting partner.

We are an equal-opportunity employer and celebrate diversity, recognizing that diversity builds stronger teams. We approach diversity and inclusion seriously and thoughtfully. We do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service.