Technical Support Specialist

Overview

On Site
$35
Contract - Independent
Contract - W2

Job Details


Job Title: Technical Support Specialist
Location - On-site in Manitowoc, WI (must be local to the area)
Term - Contract to Hire 
Rate - $25 to $35 per hour (salary conversion $55 to $65K)
No 3rd-party Candidates 

Overview:
We’re seeking a Technical Support Specialist with strong experience in Microsoft environments and a working knowledge of SQL to join our IT team. This role is ideal for someone who enjoys solving complex technical problems, supporting end-users, and maintaining reliable systems that keep business operations running smoothly.

Key Responsibilities:

  • Provide Tier 1–2 technical support for Windows-based desktops, laptops, and servers, including troubleshooting hardware, software, and network issues.

  • Manage Active Directory accounts, permissions, and group policies.

  • Support and maintain Microsoft 365 applications, Exchange Online, and Teams.

  • Troubleshoot and resolve issues related to SQL databases, including running queries, monitoring performance, and assisting with data integrity tasks.

  • Install, configure, and maintain applications and system updates using standard deployment tools.

  • Document support procedures, maintain accurate ticket logs, and contribute to the internal knowledge base.

  • Collaborate with IT staff to identify recurring issues and recommend long-term solutions or automation opportunities.

  • Provide user training and guidance to ensure efficient use of technology tools.

Qualifications:

  • 2+ years of technical support experience in a Microsoft environment (Windows 10/11, Windows Server 2016+).

  • Hands-on experience with Active Directory, Office 365 administration, and basic networking (DNS, DHCP, TCP/IP).

  • Practical experience with SQL—ability to write simple queries, troubleshoot database connectivity, and understand relational database concepts.

  • Strong communication and problem-solving skills, with the ability to explain technical information clearly to non-technical users.

  • Familiarity with help desk systems such as ServiceNow, Jira Service Management, or similar platforms.

  • Relevant certifications (e.g., CompTIA A+, Microsoft Certified: Windows Support Specialist, or MCSA) are a plus.

Why Join Us:
You’ll be part of a collaborative IT team that values continuous learning, hands-on problem-solving, and helping users succeed. We offer opportunities to grow your technical skills across Microsoft, SQL, and cloud technologies while contributing to impactful IT initiatives.

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