IT Service Desk Technician

RESPONSIBILITIES:
Kforce has a client in San Antonio, TX that is looking for an IT Service Desk Technician.

Summary:
In this role, you will assist customers and internal employees to provide Level 1 technical support, on hardware (computers, tablets, printers, plotters, etc.) and software (windows 10/11, proprietary application, Office 365), managing the Access Control system and managing licenses for other applications, creating IT knowledge articles for end-users and re-imaging computers.

Core Duties:
* Answering calls from customers and internal employees
* Assist with the installation, operation, and troubleshooting of cutting plotters
* Provide end user training on basic use and functionality of plotter, proprietary software and other common applications
* Document and train on troubleshooting steps to resolve common errors
* Works with the team to conduct software testing prior to customer updates
* Provide troubleshooting support via direct person-to-person support, chat room communication, and training sessions
* Provide Tier 1 Tech Support to: Hardware (Laptops, Tablets, Printers, Plotters and Cell phones) and Software (MS Office, MS Edge and others)
* Create and Delete new Active Directory Accounts
* Create and Delete New O365 Accounts
* Manage permissions in Active Directory
* Manage Software Licenses
* Manage IT Procurement for Laptops, Dock Stations, keyboards, mouse, printers and Software
* Manage Access Control System: Add and Remove Badges and provide door access
* Maintain clear communication with customers and team members to ensure all issues are thoroughly resolved with a focus on customer satisfaction
* Consistently follow documented processes and procedures
* Create thorough resolution documentation based on company procedures
* Participate in pre-release testing for new products when appropriate
* Provide feedback to other departments to continue to improve our products and services

REQUIREMENTS:
* Associate degree in Computer Science or business-related field
* Minimum of 4 years in Helpdesk Support Tier 1 Hardware and Software
* Minimum of 2 years in O365
* Minimum of 3 years in Windows 10/11
* Maintenance support to Plotters is a plus
* Strong communication skills
* Must be Solution Oriented, organized, self-motivated, work well independently and on a team
* Must have good written and verbal communication skills
* Must have good critical thinking and problem-solving skills
* Travel requirements: 10% of the time

Languages Required:
* English
* Spanish is a plus
* French is a plus

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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