Genesys IVR Developer

  • Newark, NJ
  • Posted 2 days ago | Updated moments ago

Overview

On Site
Accepts corp to corp applications
Contract - W2

Skills

Application Development
Interactive Voice Response
Orchestration
Routing
Analytics
Interfaces
Genesys
Cloud Computing
Customer Experience
Reporting

Job Details

Job Title: Genesys IVR developer

Location: Newark, NJ Hybrid

Need Local Profile or Nearby States

Type: Contract C2C/W2

Overall Experience: 11+ Years

Requirements:

- Minimum 3 to 5 years of application development experience implementing multichannel self-service/IVR and Omni-Channel Orchestration Routing on Genesys Cloud CX.
- Functional and hands on experience on development on Voice and Non-Voice (SMS, Email, Chat, Voice Bot etc.) applications solutioning using Genesys Cloud CX Architect.
- Thorough understanding of Genesys Framework, Integration with internal and external components.
- Delivery credentials for Self Service and Analytics solutions enabled with speech-based interfaces and dynamic menu based on customer treatment strategies.
- Genesys Cloud CX certified professional in one or more focused solution area (Inbound, Outbound, Multi-channel, Desktop, Integration, Recording, Reporting, etc.)

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