Overview
On Site
USD 23.00 per hour
Full Time
Skills
Service desk
Technical Support
Issue tracking
Process improvement
PASS
Transportation
Computer hardware
Laptop
Printers
Authentication
Collaboration
Job Details
Job Description
IT Service Desk Technician (Contract)
SNI Technology has been retained to assist in filling an IT Service Desk Technician role for a great client located in downtown Jacksonville. This is an onsite, 3 month contract role.
Targeting Hourly Rate: $23/hr.
Schedule: Onsite during normal business hours Monday-Friday.
Requirements: Candidates must be located in Jacksonville, FL area. Must be able to pass a Background Check/Drug Screen. and have reliable transportation.
Summary: This role involves troubleshooting and resolving hardware and software issues, responding to user inquiries, and ensuring smooth operation of computer systems
Job Duties:
IT Service Desk Technician (Contract)
SNI Technology has been retained to assist in filling an IT Service Desk Technician role for a great client located in downtown Jacksonville. This is an onsite, 3 month contract role.
Targeting Hourly Rate: $23/hr.
Schedule: Onsite during normal business hours Monday-Friday.
Requirements: Candidates must be located in Jacksonville, FL area. Must be able to pass a Background Check/Drug Screen. and have reliable transportation.
Summary: This role involves troubleshooting and resolving hardware and software issues, responding to user inquiries, and ensuring smooth operation of computer systems
Job Duties:
- Provide first-level technical support to end-users via phone, email, chat or in-person.
- Troubleshoot and resolve hardware and software issues related to desktops, laptops, printers, and other peripherals.
- Assist users with login/authentication problems, password resets, and access issues.
- Install, configure, and update software applications as required.
- Diagnose and escalate complex technical issues to Level II support or appropriate teams.
- Document all support interactions, including the nature of the problem and the resolution, in the ticketing system.
- Follow established procedures for incident resolution and service request fulfillment.
- Collaborate with other IT team members to identify and implement process improvements.
- Provide timely updates to users regarding the status of their support tickets.
- Assist with the setup and configuration of new hardware and software for end-users.