Data Analyst

Overview

On Site
$40 - $45
Accepts corp to corp applications
Contract - Independent
Contract - W2
Contract - 12 Month(s)
No Travel Required

Skills

IT Service Management
Analytics
Communication
Data Integration
Microsoft Excel
Microsoft Power BI
Leadership
Customer Experience
Collaboration

Job Details

Title: Data Analyst

Location: On-Site Juno Beach, FL

Type: Contract

Duration: Long Term

Description:

A candidate with 3 5 years' experience in analytics, ITSM, or digital experience, familiar with Power BI, Tableau, Excel, ServiceNow, Nexthink, and enterprise portals will be ideal.

Strong communication and cross-functional collaboration skills are essential.

Data Analyst to support Client's Technology Experience Score (TXS) and IT4U initiatives.

Technology Experience Score (TXS) Analytics:

Analyzing and monitoring TXS and its core metrics, aiming for a score of 90 by 2029.

Use data from ServiceNow, Nexthink, and IT4U to identify trends and insights.

Customer Experience Data Integration:

Aggregating experience data across IT4U, Nexthink, ServiceNow, and surveys to build a comprehensive enterprise view.

Supporting action prioritization through data-driven insights.

IT4U Initiative Support:

Analyzing user behavior and feedback on IT4U to optimize service and reduce desk contacts.

Engaging with monthly IT4U Influencer Forums and developing pertinent communications.

Collaboration & Communication:

Working with service owners, analysts, engineers, and communication teams to translate data into impactful leadership-ready insights.

Promoting a customer-first, data-driven culture within TSO teams

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