IT Field Technician

IT Support Field Technician Organization: Theatre Development Fund (TDF) Website: Location: New York, NY Position Type: Full Time Permanent

About Theatre Development Fund

Theatre Development Fund, Inc. ( TDF ), is dedicated to sharing the power of the performing arts with everyone. As one of the only arts service organizations whose membership is the audience, our mission is to remove the financial, physical, and invisible barriers to access to the performing arts. Our vision will be complete when EVERY New Yorker (and visitor to NYC) feels ownership of and belonging in the live performing arts.

With an annual operating budget of $19,000,000, TDF fulfills its mission through two key areas of work: Through affordable tickets fulfilled by its iconic TKTS booths and Membership program, and its kaleidoscope of programming that enable over 60,000 audience members annually to see a show. These programs support audience members impacted by hearing loss and deafness, vision loss and blindness, mobility loss, or by intellectual and developmental disabilities, as well as veterans, students, seniors, and over 150 community partners.

About the Position

The IT Support Field Technician provides frontline technical support across Theatre Development Fund s (TDF) locations, including our Manhattan headquarters, TKTS ticket booths at Times Square and Lincoln Center, and the TDF Costume Collection in Astoria Queens. This hybrid role focuses on resolving hardware, software, and network-related issues while delivering outstanding service to internal staff and supporting TDF s mission to bring the performing arts to everyone. This is a newly created role offering exposure to a broad range of IT systems in a collaborative environment. The position requires a self-starter who thrives in both structured office settings and active field environments.

Key Responsibilities

• Provide onsite and remote support for desktops, laptops, printers, and peripherals (Windows PCs, Mobile, cloud and on-prem Windows servers, macOS and Linux)
• Install, maintain, and troubleshoot hardware and software systems including proprietary technologies.
• Support end users with applications including Microsoft 365, Zoom Rooms, Google Workspace, and other workplace software
• Set up and support conference room A/V systems and meeting technologies
• Maintain and troubleshoot networking hardware (Wi-Fi, routers, switches, cabling, patch panels, etc.)
• Provide first-level support for VoIP phones, digital signage, badge access systems, and security cameras
• Deploy new IT assets and track inventory across multiple sites
• Respond to and manage support tasks using Asana, documenting all steps and resolutions
• Onboard/offboard users and assist with account provisioning
• Interface with union and non-technical staff with patience and professionalism
• Travel locally between locations using public transportation, as needed
• Adhere to PCI compliance and organizational data security practices

Skills & Qualifications

• 2-3 years of hands-on IT support experience in a professional or academic setting
• Proficiency in supporting Windows-based PCs; working knowledge of macOS and Linux is a plus
• Familiarity with Office 365, Zoom Rooms, and Google Workspace
• Understanding of basic networking concepts and physical infrastructure (e.g., cabling, IP addressing)
• Strong troubleshooting, documentation, and organizational skills
• Ability to communicate clearly and patiently with non-technical users
• Must be able to lift and transport equipment up to 50 lbs
• Experience with Asana or similar ticket/task platforms preferred

Compensation and Benefits

This is a full-time, permanent role, and the salary range is $75K-$85K. In addition, TDF offers excellent benefits including:

• Medical, dental, and vision
• Short- and long-term disability
• Life insurance
• Company contributions to 401 (k)
• Commuter benefits
• Professional Development
• A generous Paid Time Off policy

TDF is a hybrid-onsite organization, and staff are encouraged to be in-office 3 days a week.

To Apply:

Please send your resume and a cover letter telling us what you hope to bring to this role to You may also use this email address should you require any accessibility accommodations during this interview process.

Start Date: December 2025

TDF provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.