Overview
On Site
Contract - W2
Skills
Video
Remote Support
Business Intelligence
Teamwork
Software Troubleshooting
Motivation
IT Operations
Collaboration
Customer Experience
Service Delivery
Inventory
Asset Management
Computer Networking
Firewall
LDAP
SSO
Provisioning
Documentation
Microsoft Windows
OS X
Microsoft Office
Active Directory
Microsoft Exchange
TCP/IP
DHCP
Dragon NaturallySpeaking
DNS
Configuration Management
Management
Network
SAML
Authentication
Microsoft SCCM
Operating Systems
Software Management
AirWatch
Mobile Device Management
Computer Hardware
Laptop
Mobile Devices
Tablet
PS
PostScript
Switches
Productivity
Videoconferencing
Slack
Virtual Private Network
VDI
Storage
NetApp
Cloud Computing
Dropbox
Windows PowerShell
Scripting
Audiovisual
AV
ServiceNow
Help Desk
Communication
Customer Service
FOCUS
User Experience
Attention To Detail
Reporting
Video Games
Microsoft Certified Professional
ITIL
Network+
DICE
Job Details
Role Overview:
Our client, a leader in the video game industry, is seeking an outstanding Systems Administrator II to provide on-site and remote technical support for Burnaby, BC, Vancouver and other international based offices.
This is a hands-on role requiring a deep level of technical insight and ability, that will work closely with a variety of technology teams allowing for fluid bi-directional teamwork and encouraging the development of new insights and solutions. This involves being involved in the entire stack of IT related initiatives and the unique business needs of client.
The ideal candidate will be a well-rounded IT professional and a key member of our Global Support team with strong hardware and software troubleshooting skills, as well as in-depth knowledge of Windows OS, Office 365, Networking, and application deployment procedures via SCCM, AirWatch and/or Jamf. Additionally, having a high motivation for looking at areas of opportunity for improving processes through automation and helping the team decrease repeatable incidents is also highly valuable.
Responsibilities:
?On-site contact for technical operations and support of all production and development environments.
? Must work jointly with development groups to assess their support needs to identify and deliver the resources required to meet ambitious goals.
? Ensure all client requests and operational problems are updated/resolved within a timely and professional manner.
? Assist with offsite events including setup, event support, and teardown.
? Passionate about delivering outstanding client experience and support.
? Inquisitiveness and ambition towards looking for opportunities to automate and improve service delivery.
? Enjoys working in a fast-paced environment with the ability to change priorities on the fly.
? Assist with employee on-boarding ensuring new staff is ready to work on day one.
? Maintain inventory/asset management for company provided equipment and software.
? Basic network troubleshooting skills including the ability to decipher networking logs including firewall rules
? Managing user accounts across a diverse range of applications including LDAP, SSO, SAML, and other third-party application provisioning frameworks.
? Develop and maintain process documentation for core tasks.
? Introductory level knowledge of Powershell scripting.
? Able to work independently and respond promptly is vital, sometimes including after hours and on weekends. Reachable by mobile in the event of an emergency.
? Some local travel may be required.
Qualifications:
? 3-5 years' experience with the Windows 10, MacOS, Microsoft Office 365, Active Directory and Exchange, TCP/IP based networks (including DHCP, DNS, etc.), installation and maintenance of workstations and infrastructure hardware
? Operating System configuration, management, and support for desktop/laptop and server
? Network: Experience implementing, managing, and troubleshooting network devices and infrastructure
? Experience using Okta or similar SAML and Two-Factor Authentication solutions
? Familiar with using SCCM for Desktop OS deployment and software management
? AirWatch/Intelligent Hub/Jamf or equivalent Mobile Device Management experience
? Computer Hardware: Desktops, Laptops, Mobile devices, tablets, and a wide variety of devices and peripherals
? Games Consoles: A good knowledge of current gen consoles (Xbox Series X, PS5, Nintendo Switch, PC) is vital. Any knowledge of development kits is a plus
? Productivity Tools: MS Office, Video Conferencing (Zoom), Slack
? Remote Work Solutions: VPN, VDI (Horizon View)
? Storage: Solid understanding of both local and NAS based technologies (Netapp, Nutanix) as well as cloud-based solutions (Dropbox)
? Security: Solid grasp of security standards and methodologies
? PowerShell and scripting experience
? Conference Room and AV technology experience
? ServiceNow or equivalent helpdesk ticket system experience
? Superb communication, team skills, and proactive communicator with customer service demeanor and focus on delivering excellent end-user experience.
? Attention to detail and high degree of accuracy in recording and reporting
? Ability to communicate effectively with end users to successfully resolve queries and problems and translate technical information and jargon for a non-technical audience
? A real passion for video games and the industry!
Education:
? MCSE, MCDST, ITIL, Network+, A+ certifications preferred
#LI-NN2
#LI-hybrid
#DICE
Our client, a leader in the video game industry, is seeking an outstanding Systems Administrator II to provide on-site and remote technical support for Burnaby, BC, Vancouver and other international based offices.
This is a hands-on role requiring a deep level of technical insight and ability, that will work closely with a variety of technology teams allowing for fluid bi-directional teamwork and encouraging the development of new insights and solutions. This involves being involved in the entire stack of IT related initiatives and the unique business needs of client.
The ideal candidate will be a well-rounded IT professional and a key member of our Global Support team with strong hardware and software troubleshooting skills, as well as in-depth knowledge of Windows OS, Office 365, Networking, and application deployment procedures via SCCM, AirWatch and/or Jamf. Additionally, having a high motivation for looking at areas of opportunity for improving processes through automation and helping the team decrease repeatable incidents is also highly valuable.
Responsibilities:
?On-site contact for technical operations and support of all production and development environments.
? Must work jointly with development groups to assess their support needs to identify and deliver the resources required to meet ambitious goals.
? Ensure all client requests and operational problems are updated/resolved within a timely and professional manner.
? Assist with offsite events including setup, event support, and teardown.
? Passionate about delivering outstanding client experience and support.
? Inquisitiveness and ambition towards looking for opportunities to automate and improve service delivery.
? Enjoys working in a fast-paced environment with the ability to change priorities on the fly.
? Assist with employee on-boarding ensuring new staff is ready to work on day one.
? Maintain inventory/asset management for company provided equipment and software.
? Basic network troubleshooting skills including the ability to decipher networking logs including firewall rules
? Managing user accounts across a diverse range of applications including LDAP, SSO, SAML, and other third-party application provisioning frameworks.
? Develop and maintain process documentation for core tasks.
? Introductory level knowledge of Powershell scripting.
? Able to work independently and respond promptly is vital, sometimes including after hours and on weekends. Reachable by mobile in the event of an emergency.
? Some local travel may be required.
Qualifications:
? 3-5 years' experience with the Windows 10, MacOS, Microsoft Office 365, Active Directory and Exchange, TCP/IP based networks (including DHCP, DNS, etc.), installation and maintenance of workstations and infrastructure hardware
? Operating System configuration, management, and support for desktop/laptop and server
? Network: Experience implementing, managing, and troubleshooting network devices and infrastructure
? Experience using Okta or similar SAML and Two-Factor Authentication solutions
? Familiar with using SCCM for Desktop OS deployment and software management
? AirWatch/Intelligent Hub/Jamf or equivalent Mobile Device Management experience
? Computer Hardware: Desktops, Laptops, Mobile devices, tablets, and a wide variety of devices and peripherals
? Games Consoles: A good knowledge of current gen consoles (Xbox Series X, PS5, Nintendo Switch, PC) is vital. Any knowledge of development kits is a plus
? Productivity Tools: MS Office, Video Conferencing (Zoom), Slack
? Remote Work Solutions: VPN, VDI (Horizon View)
? Storage: Solid understanding of both local and NAS based technologies (Netapp, Nutanix) as well as cloud-based solutions (Dropbox)
? Security: Solid grasp of security standards and methodologies
? PowerShell and scripting experience
? Conference Room and AV technology experience
? ServiceNow or equivalent helpdesk ticket system experience
? Superb communication, team skills, and proactive communicator with customer service demeanor and focus on delivering excellent end-user experience.
? Attention to detail and high degree of accuracy in recording and reporting
? Ability to communicate effectively with end users to successfully resolve queries and problems and translate technical information and jargon for a non-technical audience
? A real passion for video games and the industry!
Education:
? MCSE, MCDST, ITIL, Network+, A+ certifications preferred
#LI-NN2
#LI-hybrid
#DICE
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.