Genesys IVR Developer (Only W2)

Overview

Hybrid
$60 - $65
Contract - W2
Contract - 12 Month(s)

Skills

Interactive Voice Response
Genesys
Scripting
JavaScript
Siebel CRM

Job Details

Genesys IVR Developer

Plano, TX

Pay Rate: $60- $65 /hr W2

Duration: 6 - 12 months contract

Job description

  • 10+ years of development and Implementation experience with Genesys contact center solutions On-premise and Cloud;
  • Configure and troubleshoot Genesys software and hardware components
  • Integrate Genesys with Third-party applications anSystems
  • Strong experience with Genesys Framework including IVR development /Scripting, Routing Strategy and Reporting
  • Working experience on Major Genesys and NICE platform upgrades
  • Utilize Genesys cloud APIs, SDKs and tools to build integrations and extensions
  • Experience with Genesys products (PureCloud, PureEngage, PureConnect)
  • Experience with call recording platforms (NICE, Genesys IR)
  • Experience with Genesys Cloud APIs, SDKs and development tools
  • Knowledge on Genesys Cloud security features
  • Proficiency with programming languages (Java, Python, JavaScript)
  • Excellent problem solving skills
  • Strong and confident knowledge in Contact Center network topology
  • Coordinate with other tech partners like Avaya, network partners and product vendors
  • Knowledge in Siebel CRM Application Integration
  • Familiar with Agile methodologies and related process.
  • Ability to arrange and write Design Documents.
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