ServiceNow Solution Architect -Remote in Canada

Overview

Remote
Depends on Experience
Contract - W2
Contract - Independent

Skills

ServiceNow Solution Architect
ServiceNow
ITOM
Solution Architect
REST API
SOAP
CMDB
ITIL
CSA

Job Details

ServiceNow Solution Architect
Remote in Canada

Role and Accountabilities:

We are seeking an accomplished and visionary ServiceNow Solution Architect with a proven track record of over 5 years in designing, leading, and implementing enterprise-level ServiceNow solutions, with a deep specialization in IT Operations Management (ITOM). The ideal candidate will possess a blend of technical mastery, strategic foresight, and exceptional communication skills to serve as the principal technical authority and trusted advisor. This role involves defining architecture strategies, crafting robust solution designs, guiding development teams, and engaging directly with executive stakeholders to align ServiceNow ITOM capabilities with overarching business objectives.

The successful candidate(s) will be responsible for, but not limited to, the following duties:

  • Define and evolve the comprehensive ServiceNow platform architecture, with a particular focus on ITOM, ensuring alignment with organizational strategies, industry best practices, and ServiceNow's product roadmap.
  • Develop long-term architectural roadmaps for ServiceNow ITOM deployments, considering scalability, performance, security, and maintainability.
  • Lead discovery workshops and strategic planning sessions with key business and IT stakeholders to understand requirements, challenges, and opportunities.
  • Translate complex business requirements into elegant, scalable, and sustainable ServiceNow ITOM solution designs and technical specifications.
  • Serve as the lead architect for major ServiceNow ITOM implementations, overseeing the end-to-end design, development, and deployment lifecycle.
  • Provide expert guidance and technical leadership to development and implementation teams, ensuring adherence to architectural standards, coding best practices, and quality assurance.
  • Design and oversee complex integrations between ServiceNow ITOM and other enterprise systems (CMDB, monitoring tools, ITSM, HR, ERP, cloud providers etc.).
  • Maintain deep, up-to-date knowledge of the ServiceNow platform, particularly the full ITOM suite (Discovery, Service Mapping, Event Management, Health Log Analytics, Cloud Management, Hardware Asset Management, Software Asset Management integrations with ITOM) and related technologies.
  • Establish and enforce architectural governance, design patterns, and standards across all ServiceNow ITOM implementations.
  • Conduct technical reviews, health checks, and performance optimizations of existing ServiceNow ITOM instances and ongoing projects.
  • Evaluate new ServiceNow features, releases, and third-party tools to recommend adoption based on strategic value and architectural fit.
  • Act as a trusted technical advisor to senior management, clients, and project teams, articulating complex technical solutions and trade-offs in a clear and concise manner.
  • Lead technical discussions, present architectural designs, and provide compelling justifications for proposed solutions to both technical and non-technical audiences.
  • Mentor and guide junior architects, technical consultants, and developers.

Qualifications:

 

Skills and Experience Requirements:

Bachelor s degree in computer science, Business Administration, or a related field.

Minimum of 7+ years of progressive experience in technical roles within the ServiceNow ecosystem, with at least 5 years specifically as a Solution Architect or Lead Architect.

Deep and extensive hands-on architectural experience with ServiceNow ITOM modules, including but not limited to:

Discovery: Advanced pattern development, credential management, troubleshooting, MID Server architecture, horizontal and top-down discovery strategies.

Service Mapping: Complex application service definition, troubleshooting, impact analysis.

Event Management: Event source integration, alert correlation rules, actionable alerts, integrations with monitoring tools.

Health Log Analytics (formerly Operational Intelligence): Log ingestion, anomaly detection, predictive analytics.

Cloud Management: Orchestration, resource provisioning, governance for major cloud providers (AWS, Azure, Google Cloud Platform).

Expert-level proficiency in the ServiceNow platform principles: CMDB architecture (CISM), data model, platform security, integration capabilities (REST API, SOAP, JDBC, Orchestration), workflow engine, scoped applications, and performance tuning.

 

Preferred:

  • ServiceNow Certified System Administrator (CSA) certification is mandatory.
  • Multiple ServiceNow Certified Implementation Specialist (CIS) certifications specific to ITOM (e.g., CIS-Discovery, CIS-Service Mapping, CIS-Event Management, CIS-Cloud Management).
  • Proven ability to design and implement complex integrations between ServiceNow and various enterprise systems.
  • Strong understanding of ITIL v3/v4 framework and how ITOM integrates across ITSM processes (Incident, Problem, Change, Configuration Management).
  • Excellent analytical and problem-solving skills
  • Excellent verbal and written communication skills
  • Strong presentation development and Customer Presentation skills
  • Successful teamwork experience & demonstrated leadership abilities

 

Best Regards,
Praveen

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