Telecom Engineer-Help Desk Onsite (Third Shift, Sunday Night through Thursday Morning 11PM to 7AM)

It is a 3rd Shift job for Sunday Night through Thursday Morning 11PM to 7AM

100% ONSITE at 1320 Arthur E Adams Dr, Columbus, OH 43221

Client: State of Ohio - DAS

Submission Closing Date: 05/08/2024

Job Description:

Provides maintenance and documentation support to information system users and/or IT specialists (e.g., enters meta-data into repositories, performs loading validation, executes unitor system test scripts, provides maintenance support for application software, develops, organizes, files, and maintains platform specific documentation).

Knowledge of:

• computers & electronics.
• oral & written communication tools & techniques.
• customer support & personal service.
• telecommunications (e.g., Microwave, wireless, fiberoptic).
• IT security principles & methods.
• Motorola MCC 7500 Radio Console.
• MARCS tower sites safety practices (e.g., HVAC, door alarms, etc.).
• operating systems installation & configuration procedures.
• network standards, protocols & procedures.
• platform usage.
• capabilities of network equipment including, routers, switches, bridges, & related hardware.
• back-up & recovery techniques; (13) technical writing & documentation practices.

Skill for:

• EXCELLENT phone customer service experience
• reading comprehension.
• speaking.
• service orientation.
• installation.
• troubleshooting.
• critical thinking.
• systems evaluation & operational / systems monitoring.

Ability to:

• transport items up to 50lbs.
• operate help desk software (e.g., Service Now & Remedy, IRIS, PowerShell, Genesis, UEM, Grafana, MS Office 365 apps.
• carry out instructions in written, oral or picture form
• understand manuals & verbal instructions technical in nature
• stay abreast of current technologies in area of IT assigned
• deal with problems involving several variables in familiar context.