Senior Genesys Developer

Youngsoft, Inc. ( is a global software solutions IT company, delivering digital enterprise business betterment since 1996. Through collaborative engagement and discovery with our clients and vendors, we co-create industry specialized digital products, applications software, process, programs, and project outcomes. Headquartered in metro-Detroit, we leverage "pods" of Subject Matter Experts, Business Analysts, Solutions Architects, Software Engineers, and Project Managers, fused with HyperCare through our Global Support Centers. Through inclusivity, we share a singular vision to deliver world-class measurable upside results to our customers. It takes a village come join ours!

Job Summary:

We are seeking a highly skilled Senior Genesys Developer to join our team and lead the design, development, and implementation of customer engagement solutions using the Genesys Cloud / Genesys Engage platform. The ideal candidate will have deep expertise in contact center technologies, be capable of delivering complex integrations, and collaborate with cross-functional teams to enhance the overall customer experience.

Key Responsibilities:

• Design, develop, and maintain solutions within the Genesys platform (Cloud CX or Engage) to support business requirements.
• Develop IVR flows, call routing strategies, chatbots, and workforce management (WFM) integrations.
• Implement Genesys APIs and SDKs to create custom functionalities and third-party integrations (e.g., Salesforce, CRMs, ticketing systems).
• Collaborate with business stakeholders and contact center operations to gather requirements and translate them into technical specifications.
• Troubleshoot and resolve complex issues in the contact center environment, ensuring system reliability and performance.
• Develop and maintain documentation, including technical designs, test plans, and user guides.
• Assist with system upgrades, patching, and change management processes.
• Provide mentorship and guidance to junior developers and contribute to code reviews.
• Ensure compliance with security, privacy, and quality standards.

Required Qualifications:

• Bachelor s degree in Computer Science, Information Technology, or a related field.
• 5+ years of experience with Genesys technologies (Genesys Cloud CX, PureConnect, or Engage).
• Strong hands-on experience with Genesys Architect, Interaction Designer, and Composer.
• Proficiency in JavaScript, .NET, Java, or other programming languages used in Genesys customization.
• Experience integrating Genesys with CRM platforms like Salesforce, ServiceNow, etc.
• Familiarity with telephony protocols (SIP, VoIP) and cloud infrastructure (AWS, Azure).
• Solid understanding of routing strategies, DIDs, skills-based routing, queue management, and reporting.
• Knowledge of RESTful APIs, webhooks, and real-time data integrations.
• Strong understanding of Data Actions inside Genesys to build call-outs to other systems for data integration such as Salesforce
• Proficient in debugging Salesforce-Genesys data sync via standard Genesys package or custom integrations

Preferred Qualifications:

• Genesys certification(s) (e.g., Genesys Cloud Certified Professional / Developer / Architect).
• Experience with DevOps tools, CI/CD pipelines, and version control systems (Git, Azure DevOps).
• Prior experience working in regulated industries (finance, healthcare, etc.).
• Understanding of contact center metrics and analytics.

Soft Skills:

• Strong analytical and problem-solving skills.
• Excellent communication and stakeholder engagement abilities.
• Ability to work independently and manage multiple priorities in a fast-paced environment.
• Team player with a proactive and flexible approach.

Please respond with your updated resume, contact information