Overview
On Site
$32 - $35
Contract - W2
Contract - 12 Month(s)
Skills
Help Desk
Active Directory
Analytical Skill
Command-line Interface
CompTIA
Computer Hardware
Computer Networking
Customer Service
LANDesk
Laptop
Management
Microsoft Office
Microsoft Windows
Problem Management
Root Cause Analysis
ServiceNow
Software Deployment
Software Installation
Software Packaging
Tablet
Technical Support
Testing
Remote Support
Job Details
Job Title: Technical Support Analyst
Employment Type: Long-term Contract
Location - Richmond, VA (Onsite)
Employment Type: Long-term Contract
Location - Richmond, VA (Onsite)
Job Overview:
Client is seeking a local Desktop Support Technician to provide on-site technical support for Windows desktop users in an enterprise environment. The ideal candidate will be a proactive and resourceful technician with strong customer service skills and proven experience troubleshooting hardware, software, and peripheral issues across a variety of platforms.
Key Responsibilities:
- Issue new workstations to incoming employees during orientations, refresh cycles, and as needed
- Set up and support peripheral devices including monitors, docking stations, keyboards, and other I/O equipment
- Provide front-line support for desktop, laptop, tablet, and printer issues via in-person, phone, or remote tools
- Troubleshoot and resolve hardware/software issues and escalate unresolved incidents as necessary
- Monitor and manage IT tickets using ServiceNow, Ivanti, and SharePoint
- Assist with software installation, configuration, testing, and upgrades
- Perform advanced problem management, root cause analysis, and technical documentation
- Develop and maintain internal job aids for applications such as SharePoint, OneDrive, MS Teams, and Office 365
- Support internal users with application usage and infrastructure-related queries
Required Skills & Experience:
- Strong customer service orientation with a Customer First approach
- Proficiency in supporting Windows 11, MS Office 365, SharePoint Online, OneDrive, and Teams
- Hands-on experience with desktop/laptop/tablet configuration and troubleshooting
- Familiarity with Active Directory, command-line utilities, and remote desktop support tools
- Knowledge of basic networking concepts and troubleshooting methods
- Experience using helpdesk ticketing systems (preferably ServiceNow, Ivanti, SharePoint)
- Ability to communicate technical issues effectively to both technical and non-technical audiences
- Research and analytical skills for issue diagnosis and resolution
- Understanding of software packaging and deployment, ideally using Ivanti Endpoint Manager (formerly LANDESK)
Preferred Qualifications:
- Experience working in large enterprise or government IT environments
- Exposure to software deployment and endpoint management systems
- IT certifications such as CompTIA A+, Microsoft 365 Certified, or equivalent
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.