Overview
Skills
Job Details
Relevant Experience: 8 Years
Job Description
Minimum Professional Requirements:
- 5+ years leading a team
- 3+ years working with customers on the customer business objectives
- 3+ years working with customers to collaborate on achieving their goals and making that clear to the team
lessons-learned. You ll steward strategic client relationships, translate business goals into actionable delivery plans,
and energize a cross-functional squad to hit scope, budget, and timeline without surprises. You ll anticipate risks,
coach the team, and close every project with clear business value and would hire again feedback.
Best Performance (Attitude & Habits)
1. Build trust, be curious about the client team's world outside the project.
2. Deliver top tier solutions on-time and on-budget
3. Proactively anticipate project level risks and plan for them
4. Clear understanding of desired business outcomes and active coaching of the team about those outcomes
and how our project supports them
Best Results (Outcomes that matter)
1. Do enough research on the client's business to have a reasonable conversation with the client
2. Client relationship development
3. Financials, timekeeping, tracking - minimum monthly, forecast updates
4. Acute listening & curiosity for potential opportunities outside just the immediate project - Forward client
intel about client struggles, other teams to the Lead Consultant
5. Add value to the client contacts in every meeting/connection you have with them
Be a hero (Your first 6 months)
1. Meet people at their level, make it about them, be reachable; clients feel safe sharing problems beyond
the project.
2. Align on objectives, feed ground truth and intel, keep tight updates, and faithfully steward the Lead
Consultant s vision.
3. Listen acutely and stay curious; surface adjacent needs and co-pursue them with the Lead Consultant.
4. Do the homework on the client s industry/org so every conversation is informed and credible.
5. Build peer relationships to stay plugged in, spot risks early, and open doors
Deal-Breaking Behaviors
1. Don't take a business conversation and make it about IT & software
2. Don't make it about our team or protecting our team
3. Don t Appear un-interested in the client s world and focus purely on getting from A to B
4. Never view the client as an adversary.
5. Not understanding someone's role and why they are there (and protecting their calendar)
6. Not leading the client and starting blank and asking the client for all the input and direct. Not taking
orders.
7. Don t talk to the client at the wrong altitude (e.g. talking tactics in a strategic conversation, or not
knowing what altitude a conversation is in), and/or ahead of the client's needs (filling in the blanks
Shanthi Pedhiredla
SOVEREIGN TECHNOLOGIES LLC