Qualtrics Project Manager - C2C - Remote - Only Independent Visa

Overview

Remote
Depends on Experience
Contract - Independent
Contract - W2
Contract - 24 Month(s)
Able to Provide Sponsorship

Skills

Attention To Detail
Bug Tracking
Cloud Computing
Coaching
Collaboration
Customer Relationship Management (CRM)
Customer Satisfaction
Customer Service
Dashboard
Data Analysis
Data Collection
Data Processing
Management
Organizational Skills
PMP
Project Management
Quality Assurance
Quantitative Research
Reporting
Research
SAP BASIS

Job Details

Experience with Qualtrics platform technology that enables CX insights and activation.

Execute the following aspects of the research process: sample management, field management, quality assurance, data analysis and interpretation of results, dashboard building and management, and collaboration with client and internal team members via an online cloud-based bug tracking software.

Liaising on a regular basis with all key internal operations groups (data collection, data processing and results reporting) to ensure that accurate, reliable results are delivered to client in a timely, cost-efficient manner

Build and maintain relationships with key clients by responding to multiple queries and providing updates per client requests

Maintain and strengthen client relationships through exceptional service and strong attention to detail and quality control

Understand and address business needs/issues of clients- providing consultation versus order-taking

Provide day-to-day guidance and coaching to junior team members, as required

Strong quantitative research project management skills, PMP certification an asset

Superior organizational skills, unflagging attention to detail and demonstrated commitment to the accuracy and completeness of information

Ability to manage large customer satisfaction tracking projects while maintaining a strong client service orientation

Ability to interact with key client stakeholders on a daily basis

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