Overview
On Site
USD25 - USD32
Contract - W2
Skills
Post
Deployment
Support
Job Details
Post Deployment Support
Location: Des Moines, IA
Setting: Onsite
Contract: 12 months+
Post-deployment refers to the set of activities, processes and tasks undertaken after a device has been successfully deployed to its target location. This phase is critical for ensuring that the end user is fully functional and operating effectively.
Job responsibilities:
- Collaboration between the deployment team operations, security and customer support teams
- Responding to and resolving customer issues
- Ensuring customer satisfaction
- End-User Support efficient and responsive customer support is crucial during post deployment.
- Help users navigate and understand any new applications & features, and troubleshooting and resolving issues.
- Documentation updating and maintaining work documentation and service tickets
- This is a physical role that requires unencumbered mobility throughout the facility. This will include moving computer equipment and the ability to lift up to 50 lbs. Travel is required to other locations.
- Overtime is required On-site in Des Moines, Iowa.