Desktop Support Technician II

Overview

On Site
$23 - $24
Contract - W2
Contract - 3 Month(s)
No Travel Required

Skills

Desktop Support
laptop
desktop
repair
troubleshoot

Job Details

Title: Desktop Support Technician II
Location: Madisonville, KY 42431
Duration: 3 months (Temp to Hire)
Shift Hrs: M-F, 8am-4:30 pm OR 2:00 pm - 10:30 PM.
Description:
PC/laptop Deskside | Break/Fix Support | Hands&Feet | Install, Move, Add, Configure IMAC
Per Federal Law, Marijuana is part of the drug screening process and not permitted even if authorized locally.
What will the primary day-to-day responsibilities entail for this person

  • Repair, test, image and clean PC s, laptop, monitors, printers, and other related hardware.
  • Maintain, analyze, and troubleshoot, software and computer peripherals. Ability to setup, configure and add all hardware.
  • Experience with asset management. Install, move, add, and change. Large IMAC events expected for client printer migration and PC refreshes
  • Assure that all tickets requiring follow up work and/or calls receive appropriate attention.
  • Assist with installations, configurations, upgrades, patch, and other maintenance actives of server equipment. Perform backup, recovery, and security procedures both planned or during emergency. Follow established procedures to detect, diagnose, and accurately report outage of critical site applications.
  • Assist with diagnoses of network hardware and performance problems. Perform approved installation, configuration, and maintenance of physical network. Perform network system administration task both planned or during emergency.
  • Comfortable with face to face interactions as will be required to provide technical support to end users in-person at the customer s site
  • Back up and burn end user data.
  • Assist in developing and documenting improvements to current processes. Assist other coworkers in resolution of end users technical issues across the program.
  • Assist Site Leader in the execution of established processes and escalations.
  • Ability to handle multiple projects.
  • Experience working in enterprise environment.
  • Be physically able to lift up to 40lbs, bend, crawl, and lay in order to support customer computer systems.
  • Be able to be on feet and physically walk potentially a good portion of the day while visiting customers work area.

How many overall years of experience should this person have, and do they need any specific certifications

  • Candidates should have 1-4 years experience supporting PC Hardware and software, comfortability with limited support for server and network equipment. Flexible depending on availability of talent in the area.

Please list your TOP 6 required skills that candidates must have 1.) Uses a Confident, Positive Attitude to deliver great customer experiences and to be invigorated by constant personal interaction. Candidates that demonstrate high energy are desired given fast pace environment.

2.) Candidate must have a deep understanding of diagnosing, troubleshooting, replacing PC/laptop hardware internal components (motherboard, hard drives, RAM, CPU), and understanding of troubleshooting PC software (Windows blue-screen, Outlook, connect network printers) as well.

3.) Working experience or strong understanding of enterprise technologies (Office 365, Win10 Professional, imaging, and ticketing systems. Having experience supporting applications related to engineering, manufacturing, and logistics is a plus

4.) Candidate must have a strong understanding or work experience of server and network support within an enterprise. Support being provided is Hands & Feet

5.) Soft Skills is a must for this role. Candidate must have the ability to work with strong personalities. Managing stress while being able to deescalate tense users is a key attribute.

6.) Dependability: both to get work done independently, and for attendance for availability to work scheduled hours. Trusted to work proactively is a key attribute given limited site IT Leadership.
Tell us about the type of personality which performs best in your team, given the overall environment, and workplace dynamics Energetic, Professional, heads-down, social, and process driven.
What will the conversion rate look like: $25

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