Job Description:
CHANDRA TECHNOLOGIES INC is committed to providing some of the most competitive rates in the industry for qualified consultants. For candidates with current or prior experience with the State of Wisconsin experience and all required skills outlined in the job posting, we offer up to 98.5% of the client bill rate on CTC basis, ensuring a very low margin (under $1). Please be advised that client administrative fees will be deducted if applicable. Our payment terms are Net 30, and we guarantee payment within that period of Net 30, regardless of the client's payment status to us.
***Crop to Crop resumes are accepted
Location Requirement: Remote or On-site? Local candidates or willing to relocate at the candidate's expense. Can work in office or be mostly remote but must be WI resident. Occasional in-person events required.
The Wisconsin Department of Public Instruction is seeking a Technical Writer. This position will serve as a member of the Customer Services Team under the Division of Libraries and Technology. The Customer Services Team is responsible for assisting in a statewide data collection program called WISEdata. Data collected is also used to feed other vendor systems which streamlines data collections and reduces redundancy. WISEdata integrates with WISEid, our identity management system. In addition, WISEdata provides the data used by DPI s WISEdash business intelligence and reporting system used for public reporting and by Wisconsin districts and schools. The Customer Services Team also assists in collecting staff data through a statewide data collection application called WISEstaff. In addition, the team maintains School Directory data, hosts the annual WISEdata Conference, and handles DPI application security. The team provides communications, workshops, training materials, and data submission guidance to schools.
The Technical Writer position is responsible for understanding, creating, and maintaining all user-facing documentation, training materials, and general communications for the WISE applications and other Customer Service efforts. The position will communicate and disseminate complex and technical information more easily to customers. Under general supervision of the Customer Services Team manager, this person will work closely with others to accomplish project objectives, or function independently to accomplish daily work requirements as a member of the Customer Services Team. Objectives, priorities and deadlines are established in consultation with the department program area leaders, project managers, and the Customer Services Team manager.
Required Skills:
- Strong written and verbal communication skills
- Experience performing external communications
- Ability to work well independently
- Ability to process and document a fundamental understanding of end-to-end customer experience
integration and dependencies - Preparation and maintenance of documentation and training materials
- Experience writing about a technical, software system
Required Technical Skills:
- Ability to grasp technical concepts and communicate with product owners and subject matter experts
- Must have proficiency with Google suite
Desired Skills:
- Experience working with education software systems at the school, district, or state levels
- Understanding of application programming interface (API) technologies
- Knowledge of data warehousing and reporting
- Experience with Drupal webpage content management
- Experience writing knowledge base articles
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