Vice President, Information Technology (HYBRID/IN-OFFICE/FLEXIBLE)

Job Description:
Description:

Recognized as a certified "Great Place to Work," National Field Representatives (NFR) is a family owned and operated company in Claremont, NH. Proud of its performance, reputation and most of all, its employees who make it all possible, NFR offers a supportive work environment with great benefits. NFR maintains properties for mortgage companies by working closely with our nationwide network of contractors and inspectors.

NFR is seeking a dynamic and detail-oriented leader to oversee all operations of the Information Technology department. Recognized by the largest servicers in the industry as #1 in quality performance, NFR is a national, client-centric property field services company. As a member of the senior leadership team, the Vice President, IT will oversee department leadership and guidance as well as hands-on management of IT staff, project management, strategic initiatives and is responsible for the maintenance and support of NFR's computing environment. The Vice President, IT provides internal and external services to NFR's customers, including production of customer specific configurations and is responsible for the technology infrastructure including hardware and software requirements.

Additionally, the position will:

• Drive strategic initiatives from an IT perspective from conception to go live
• Oversee and manage external partners that are critical to project completion, including development shops and consultants, to ensure deliverables are completed on time and aligned with objectives
• Design and implement plans to ensure infrastructure meets all requirements
• Drive and demonstrate internal IT service to business lines to support overall success
• Coaching, guidance, training and staff development of the IT team to include evaluating performance
• Manage IT operations to include budget development, programming, reporting, documentation, information security, training and IT support
• Plan, oversee and manage security of NFR's IT resources
• Project management oversight to all IT staff, including project timeliness, priorities, implementation and communication plans
• Develop, implement, maintain policies and procedures for corporate compliance including licensing and consistency of desktop software
• System administration and management of network and peripherals, maintenance of user access privileges and projection of company data, 24/7. This includes timely system backups and maintenance providing data integrity

Requirements:

Bachelor's degree in computer science or information technology. Minimum 10 years of experience in an IT senior management role. At least 7 years of systems administration experience including SQL, SQL server, Windows networks, and databases, preferred. Proficiency in Project Management. Demonstrated proficiency in formulating and leading strategic goals to successful implementation. Strong communication skills with the ability to work in a team-based environment.

Or the equivalent combination of education and experience.

This position requires the willingness to deliver superior customer service, ability to assess situations and resolve problems with a proven ability to work in a team/collaborative environment. Excellent communication skills working with a diverse population both internally and externally are necessary with proven interpersonal and leadership skills. Demonstrated ability to drive initiatives from concept to implementation is needed.

Previous experience in the property preservation industry preferred.

This position is full-time with an option to work hybrid or in office from our NH office.

NFR offers a great training program and benefits package including health, dental, vision, company paid life insurance, generous PTO package, 401(k) employer matching contribution, and third-party products such as disability and additional life insurance. NFR does not sponsor work visas.