Overview
On Site
Full Time
Skills
Network
Laptop
Computer Hardware
Virtual Private Network
Printers
Documentation
Technical Support
Help Desk
Microsoft Windows
Microsoft Office
Computer Networking
Endpoint Protection
Hardware Troubleshooting
Communication
Customer Service
Active Directory
Group Policy
Scripting
Professional Development
Management
Job Details
IT Help Desk Support
Location: Natick, MA (100% onsite)
Duration: Contract to Hire
Description:
We are seeking a reliable and resourceful IT Help Desk Technician to support our growing team. This individual will be critical in setting up and supporting new hires with IT equipment, maintaining smooth day-to-day operations for all employees, and ensuring timely resolution of technical issues across the organization.
Key Responsibilities
Serve as the first point of contact for all internal IT support requests (hardware, software, network, access, etc.).
Set up workstations, laptops, and accounts for new hires and ensure equipment is fully operational on day one.
Install, configure, and maintain hardware and software for staff.
Troubleshoot and resolve issues related to Windows, Microsoft Office, email, VPN, printers, and other IT systems.
Manage user accounts, permissions, and access within Active Directory and other systems.
Maintain accurate documentation of systems, processes, and troubleshooting steps.
Work closely with the IT Manager to support ongoing infrastructure and security initiatives.
Qualifications
Minimum 1-3 years of IT support or help desk experience, preferably in a professional or technical environment.
Strong working knowledge of Windows OS, Microsoft 365, basic networking, and endpoint security.
Experience with account setup, imaging, and hardware troubleshooting.
Excellent communication skills and a strong customer-service mindset.
Ability to prioritize and handle multiple tasks in a fast-paced environment.
Preferred Qualifications
Experience with Active Directory, Group Policy, and basic scripting or automation.
Benefits after conversion
401(k) plan (employee contributions; no employer matching at this time)
Paid Time Off (vacation, sick, and personal days)
10 paid company holidays per year
Medical, dental, and vision insurance options
Life and disability insurance
Professional development assistance
Employee referral program
#techjobs
After you have applied, download our Staffmark Group WorkNOW App to receive real-time job offers and apply for additional opportunities. You can download it from the App Store or get it on Google Play.
About Advantage Technical
With company roots going back over 30 years, Advantage Technical is an engineering and information technology services company and a national leader in the provision of technical resources today. These services include Staff Augmentation, Direct Placement, Project Resourcing and Outsourcing - delivered from 40 key market locations, by over 3500 specialized contractors, to over 500 clients across North America. Advantage Technical is a Best of Staffing Diamond Award winner for both Clients and Talent. For more information about the industries and services offered by Advantage Technical, please visit .
Advantage Technical is committed to providing equal employment opportunity for all persons regardless of race, color, religion (including religious dress and grooming practices), sex, sexual orientation, gender, gender identity, gender expression, age, marital status, national origin, ancestry, citizenship status, pregnancy, medical condition, genetic information, mental and physical disability, political affiliation, union membership, status as a parent, military or veteran status or other non-merit based factors. We will provide reasonable accommodations throughout the application, interviewing and employment process. If you require a reasonable accommodation, contact your local branch. Advantage Technical is an E-Verify employer. This policy is applicable to all phases of the employment relationship, including hiring, transfers, promotions, training, terminations, working conditions, compensation, benefits, and other terms and conditions of employment.
All employees are directed to familiarize themselves with this policy and to act in accordance with it. All decisions with respect to employment matters and other phases of employer-temporary employee relationships will be in keeping with this policy and in accordance with all applicable laws and regulations.
Location: Natick, MA (100% onsite)
Duration: Contract to Hire
Description:
We are seeking a reliable and resourceful IT Help Desk Technician to support our growing team. This individual will be critical in setting up and supporting new hires with IT equipment, maintaining smooth day-to-day operations for all employees, and ensuring timely resolution of technical issues across the organization.
Key Responsibilities
Serve as the first point of contact for all internal IT support requests (hardware, software, network, access, etc.).
Set up workstations, laptops, and accounts for new hires and ensure equipment is fully operational on day one.
Install, configure, and maintain hardware and software for staff.
Troubleshoot and resolve issues related to Windows, Microsoft Office, email, VPN, printers, and other IT systems.
Manage user accounts, permissions, and access within Active Directory and other systems.
Maintain accurate documentation of systems, processes, and troubleshooting steps.
Work closely with the IT Manager to support ongoing infrastructure and security initiatives.
Qualifications
Minimum 1-3 years of IT support or help desk experience, preferably in a professional or technical environment.
Strong working knowledge of Windows OS, Microsoft 365, basic networking, and endpoint security.
Experience with account setup, imaging, and hardware troubleshooting.
Excellent communication skills and a strong customer-service mindset.
Ability to prioritize and handle multiple tasks in a fast-paced environment.
Preferred Qualifications
Experience with Active Directory, Group Policy, and basic scripting or automation.
Benefits after conversion
401(k) plan (employee contributions; no employer matching at this time)
Paid Time Off (vacation, sick, and personal days)
10 paid company holidays per year
Medical, dental, and vision insurance options
Life and disability insurance
Professional development assistance
Employee referral program
#techjobs
After you have applied, download our Staffmark Group WorkNOW App to receive real-time job offers and apply for additional opportunities. You can download it from the App Store or get it on Google Play.
About Advantage Technical
With company roots going back over 30 years, Advantage Technical is an engineering and information technology services company and a national leader in the provision of technical resources today. These services include Staff Augmentation, Direct Placement, Project Resourcing and Outsourcing - delivered from 40 key market locations, by over 3500 specialized contractors, to over 500 clients across North America. Advantage Technical is a Best of Staffing Diamond Award winner for both Clients and Talent. For more information about the industries and services offered by Advantage Technical, please visit .
Advantage Technical is committed to providing equal employment opportunity for all persons regardless of race, color, religion (including religious dress and grooming practices), sex, sexual orientation, gender, gender identity, gender expression, age, marital status, national origin, ancestry, citizenship status, pregnancy, medical condition, genetic information, mental and physical disability, political affiliation, union membership, status as a parent, military or veteran status or other non-merit based factors. We will provide reasonable accommodations throughout the application, interviewing and employment process. If you require a reasonable accommodation, contact your local branch. Advantage Technical is an E-Verify employer. This policy is applicable to all phases of the employment relationship, including hiring, transfers, promotions, training, terminations, working conditions, compensation, benefits, and other terms and conditions of employment.
All employees are directed to familiarize themselves with this policy and to act in accordance with it. All decisions with respect to employment matters and other phases of employer-temporary employee relationships will be in keeping with this policy and in accordance with all applicable laws and regulations.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.