Customer Service Specialist I

RESPONSIBILITIES:
Kforce has a client in Birmingham, AL that is seeking a Customer Service Specialist I.

Summary:
Our partner, a division of a leading national bank, provides flexible financing solutions for business equipment and technology-serving clients from small organizations to Fortune 500 companies. They specialize in industries such as technology, healthcare, hospitality, franchise, commercial vehicles, and more, delivering customized finance programs that add value to their customers' businesses. The Bilingual Customer Service Specialist I is responsible for handling inbound customer calls and emails regarding account questions, billing inquiries, and related service matters. This role requires professionalism, strong communication skills, and the ability to resolve customer concerns efficiently while adhering to company policies and procedures.

Primary Responsibilities:
* Receive inbound customer calls and respond to emails regarding account questions, billing inquiries, and related matters
* Research accounts to identify relevant information and determine solutions
* Resolve customer issues, following up verbally or in writing to ensure satisfaction
* Provide payoff quotes, verify payment histories, and explain standard procedures
* Collaborate with internal departments for complex issue resolution
* Maintain accurate records of customer interactions in company systems
* Work within set schedules, including fixed breaks and lunches, while meeting service and performance goals

REQUIREMENTS:
* High School diploma or GED
* 1+ years of customer service experience (call center experience strongly preferred)
* Bilingual - English/Spanish (required)
* Proficiency in Microsoft Office (Excel, Word, Outlook; PowerPoint helpful)
* Basic computer skills and ability to learn proprietary systems
* Strong attention to detail and proof-reading skills
* Excellent verbal and written communication skills
* Ability to manage multiple priorities, work under pressure, and meet deadlines
* Time management skills and adherence to structured schedules
* Banking or financial services experience is a plus

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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