Network Security Engineer

Job Title: Network Security Engineer

Location: Remote , in North Carlonia/Atlanta/South Carolina/VA but that need to come onsite if needed.

Duration: 6+ Months Contract

Employment Type: Contract

Job Description:

We are looking for a highly motivated and customer-focused Support Engineer to join our Firewall Upgrade Support team. This role is centered around assisting customers in using an automation tool designed for Firewall Upgrade Risk Analysis, specifically with *** FTD (Firepower Threat Defense) platforms.

The ideal candidate will have a strong understanding of firewall platforms, especially *** FTD, and the associated upgrade process. You will act as the primary point of contact for customers using the backend risk assessment automation tool helping them troubleshoot issues, understand outputs, and successfully plan or execute upgrades.

He must be capable of understanding how the automation tool works conceptually, and how it applies to firewall upgrades. Your focus will be on technical support, customer guidance, and issue resolution through service requests (SRs).

Key Responsibilities:

• Provide L2/L3 support to customers performing firewall upgrades using *** FTD.
• Assist customers in navigating and using the automation tool for risk analysis and upgrade planning.
• Troubleshoot tool-related issues and help interpret output and recommendations generated by the tool.
• Serve as a bridge between customers and internal development/engineering teams when deeper investigation is required.
• Understand and stay up to date with *** FTD upgrade procedures, best practices, and risk factors.
• Manage and resolve SRs (Service Requests) effectively, providing timely and accurate updates.
• Document troubleshooting steps, known issues, and best practices to contribute to knowledge base content.
• Work collaboratively with cross-functional teams including QA, Engineering, Product, and Documentation.

Skills & Competencies:

1. Technical Expertise

• Strong Understanding on Networking and Security Concepts
• Strong understanding of *** Firepower (FTD)/ASA and firewall administration concepts.
• Hands-on experience with FTD/ASA upgrade processes, version compatibility, and rollback procedures.
• Familiarity with FMC (Firepower Management Center), CLI, Tshoot Bundles, and common diagnostics.
• Comfort with exploring and understanding new automation tools, especially those related to risk or impact analysis.

1. Professional Competencies

• Strong analytical thinking and attention to detail for diagnosing and resolving complex issues
• Excellent communication skills with the ability to explain technical topics to non-technical users
• Empathetic and customer-focused approach with strong active listening abilities
• Proven ability to prioritize and manage multiple service requests in high-volume environments
• Highly organized with effective time management and issue-tracking skills
• Adaptable and quick to learn new tools, technologies, and processes
• Open to feedback and committed to continuous improvement
• Skilled in writing clear, concise troubleshooting documentation and case notes
• Collaborative team player with experience working across engineering, product, and support teams

Work on complex and in-depth networking components requiring strong design, analytical, problem solving, engineering, and communication skills.

• Constantly challenged to expand networking knowledge and skills, and ability to solve problems using agile methods.
• Interface and influence multi-functionally, as well as lead teamwork extending beyond the work group to achieve organizational goals and targets.
• Utilize deep technical network knowledge to analyze, use and configure network management applications for medium to critical complex, converged network infrastructures.
• Complete projects which improve the design, development and/or support processes as assigned.
• Review enhancement requests, provide design feedback and collaborate with peers on complex projects as required.
• Assist in a consultative role to facilitate the design of the network and complete design reviews as needed.
• Utilize test equipment and configurations in lab for simulations of real problems.
• Utilize scripting and programming capabilities to develop applications and utilize software systems to implement new solutions and improve and optimize operational efficiency.
• Solve network and systems problems of growing levels of complexity; provide support on a worldwide basis.
• Handle workload and other assignments authoritatively while being able to resolve time-critical situations reliable and authoritatively.
• Provide technology and product training and mentoring to other engineers and assist in problem resolution where required.
• Solve any escalations and related issues.