IT Support engineer

Overview

On Site
Depends on Experience
Accepts corp to corp applications
Contract - Independent
Contract - W2
Contract - 5 Year(s)

Skills

Change Management
Help Desk
Ticket management
customer service & support
helpdesk
operations
PC
network maintenance
IT SUpport
Application Support Engineer

Job Details

Looking for IT Support/ Jr. Application Support Engineer

Location: Newport Beach, California

Description

Jr. Application Support Engineer

Perform daily Enterprise Level applications, helpdesk, operations, PC, network maintenance & Support.

Responsibilities include:

  • Ensure exceptional customer service & support with prompt problem resolution & follow-up for local and remote end users.
  • Troubleshoot, diagnose, and resolve application issues in a timely manner.
  • Create, manage, and track tickets for each support request.
  • Ability to create / maintain standardized processes.
  • Apply application fixes & maintenance patches and install/maintain compilers & runtime libraries.
  • Utilize Change Management Process to obtain approval for environment changes.
  • Daily time management and accurate time reporting.
  • Configure license information.
  • Create and test application installation scripts and patches.
  • Support emergency changes or business requests.
  • Create and Maintain documentation for applications, incidents, and their known resolutions as well as common best practices of Enterprise Level Systems.
  • Propose preventative maintenance methods & quickly troubleshoot server problems that may arise.
  • Provide off-hours support as needed, both onsite & remotely.

Requirements

  • Bachelor s degree in computer science, Information Technology, or a related field, or equivalent work experience.
  • Experience installing, testing, troubleshooting, and upgrading applications.
  • Experience creating and modifying scripts or applications to perform tasks using PowerShell, bash, batch etc.
  • knowledge of network like DHCP, DNS, F/W, NAT and so on.
  • Knowledge of 3D application systems CAD, Catia, Terrace, Autodesk, SolidWorks
  • Experience with AZURE and Active Directory Domain Services.
  • Must be a self-starter and be able to follow & enforce defined division processes.
  • Must work well within a diverse integrated team environment.
  • Excellent organization & time management skills in addition to a high level of problem solving and analysis.
  • Ability to work well in a team and communicate effectively with various levels within the organization.
  • Strong organizational and multitasking skills.
  • Excellent verbal and written communication skills.
  • (VR) Virtual Reality - heads sets and computer systems support a plus.
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