Robotics Support Engineer

Overview:
Our client is seeking a Robotics Support Engineer to join their technical support team, working either on-site or remotely. The ideal candidate will have a background in software, controls, and electronics-ideally with robotics experience. You will serve as a key point of contact for technical issues involving their robotic system.

Key Responsibilities:

• Provide support for the robotic automation system, including the robot control server, its API, and integration with the warehouse execution system.
• Respond to user inquiries and support requests via chat, email, or phone.
• Train and mentor team members on diagnosis and troubleshooting of robotics-related issues.
• Develop, update and maintain technical documentation and training materials for both hardware and software components.
• Offer technical guidance for software-related issues in the robot control system and ancillary applications.
• Troubleshoot and resolve electrical, mechanical and firmware problems affecting robotic units.
• Address issues related to wireless devices, networking and other IT infrastructure supporting the robotic system.
• Track support requests using customer-service management tools, follow up to ensure full resolution, and produce reports on recurring problems.
• Install or configure software solutions as part of issue resolution.
• Coordinate closely with other internal teams (software, controls, mechanical, installation) to resolve complex client issues.
• Provide after-hours support when needed.
• Act as a liaison to the development team for the robot control system, assisting with functional requirements, testing, lab validation, and help-desk escalations.
• Provide on-site support to project implementation teams when required and ensure smooth system turnover including training and go-live assistance.

Qualifications:

• Strong written and verbal communication skills are essential.
• Bachelor's degree in Computer Science, Engineering, Electrical Engineering or a related field.
• Ability to interpret circuit diagrams, 3D models and 2D drawings (e.g., AutoCAD).
• Solid knowledge of mechanical and electrical systems is required.
• Experience installing, configuring, testing, and supporting large control systems or material-handling systems is a plus.
• Working knowledge of SQL and other database formats.
• Basic competency with Windows and Linux operating systems, networking fundamentals, Cisco switches/access points or similar is desired.
• Willingness to relocate to Orlando, FL and travel to client sites as needed.