Senior Systems Engineer I

Job Description

Job Summary
This role performs key assignments ensuring the success of our pharmacy IT operations by, optimizing system performance, and driving process improvements. This role requires a mix of hands-on technical expertise, leadership, and project management skills. This role will focus on mentorship, automation, security, and system reliability, ensuring seamless IT services.

Job Responsibilities

• Performs and implements daily operational activities supporting infrastructure technology. This work may include responsibilities to operate, scale, tune and troubleshoot in-house systems, application infrastructure and/or other systems.
• Identify and coordinate necessary and efficient fixes to ensure continuous operation. Installs, adjusts and enhances systems and associated infrastructure to provide required availability, latency, scalability and efficiency.
• Identify, implement and deploy internal tools and scripts.
• Conducts software and/or system performance analysis and tuning, service capacity planning and demand forecasting.
• Influences standards and methods for operating services and systems.
• Interacts with internal and external peers and managers to exchange complex information related to areas of specialization.
• Anticipates and prevents problems and roadblocks before they occur.
• Demonstrates professional competence in infrastructure applications and develops subject matter expertise where applicable.
• Mentors less experienced members of the team including interns and junior team members.
• Works cross-functionally to accomplish projects and implement resolutions. Interacts with internal and external peers and managers to exchange complex information related to areas of specialization.
• Proactively monitor system performance, identify bottlenecks, and optimize configurations.
• Foster a culture of continuous learning and process improvement within the IT team.
• Work with IT leadership to align team objectives with overall business goals.
• Identify and implement automation for access reviews, provisioning, and IT workflows ensuring minimal business and patient impact.
• Collaborate with Security Operations and Compliance teams to analyze and mitigate security risks.
• Establish and maintain standard operating procedures (SOPs), technical documentation, and IT policies.
• Ability to work with remote teams and independently manage responsibilities with minimal supervision.
• Strong problem-solving and communication skills and the ability to manage multiple projects simultaneously, prioritize tasks effectively, and meet deadlines in a fast-paced environment.

External Basic Qualifications

• Bachelor's degree and at least 2 years of experience in a technical role OR High school Diploma / GED and at least 5 years of experience in a technical role.
• Experience in Technology infrastructure, such as Infrastructure, Systems, Databases, or similar
• Experience configuring/administrating moderately complex technical solutions
• Experience establishing & maintaining relationships with individuals at all levels of the organization, in the business community & with vendors.
• Experience analyzing and reporting data in order to identify issues, trends, or exceptions to drive improvement of results and find solutions.
• Willing to travel up to/at least 10% of the time for business purposes (within state and out of state).

Preferred Qualifications

• Bachelor's degree in Computer Science, Information Technology, Mathematics
• Experience identifying operational issues and recommending and implementing strategies to resolve problems.
• Experience with programming languages, such as__________________.
• Knowledge of IT technologies, such as

We will consider employment of qualified applicants with arrest and conviction records.