Overview
On Site
Depends on Experience
Accepts corp to corp applications
Contract - W2
Contract - Independent
Contract - 12 Month(s)
Skills
Confluence
Genesys
IVR
JIRA
SCRUM
SDLC
Written communication
automation tools
communication skills
selenium
test automation
Job Details
Position : Senior Genesys Test Engineer
Location : San Antonio, Texas (Onsite)
Experience : 10+ Years
Job Roles & Responsibilities:
- Working experience validating various Contact Center components related to voice, email, and work items channels both on-Prem and Genesys cloud to include Genesys data and reporting.
- For both Functional and Non-Functional expertise in Test Case Design, Test Execution, Defect Management, Reporting and Test Asset Maintenance (manual and automated). Experience of logging the bugs on Qtest and Jira.
- Proficient in preparing Test plan strategy, Test Approach and Test Results documents.
- Able to design and execute various testing techniques and strategies.
- Working knowledge of JIRA and Confluence.
- Experience in test automation tools supporting Contact Center platforms. (i.e. selenium or Qtest )
- Prefer experience with Cyara for automated IVR testing.
- Understands the SDLC, Agile/SCRUM concepts and software release cycle.
- Excellent Oral & Written communication skills.
- Good customer interfacing skills and ability to collaboratively work with different stakeholders in IT and Business.
Prefer to have experience in Genesys cloud testing.