Senior Director, User Experience

Overview

Build the Future

At McGraw Hill, we are dedicated to delivering digital learning experiences that transform education for learners and educators. Our focus is on creating seamless, impactful products that truly benefit our users while supporting growth and collaboration across teams. We foster a culture that values innovation, teamwork, and a balance between career growth and personal well-being.

McGraw Hill conducts business through four operating segments: K-12, Higher Education, Global Professional, and International.

How can you make an impact?

McGraw Hill, the leading provider of digital and print educational solutions, is looking for a leader of User Experience (UX). The UX leader drives the overall UX strategy for McGraw Hill School and leads a team of UX strategists and designers working on products designed for educators and learners from early childhood through high school.

They will lead the growth, development and performance of the team by promoting collaboration, positivity, and exhibiting user experience discovery and delivery excellence. They are a UX visionary and leader and will be a member of the Platform Portfolio Leadership Team. You will operate in an environment that requires excellent problem-solving skills, influence skills, and exceptional team collaboration, facilitation, and communication skills. You must be energized by collaboration with cross functional teams, including content experts, project managers, business managers, software engineers, and product marketing managers.

This position works closely and collaboratively with other leaders to ensure coordination of timelines and product deliverables; is a user experience champion that will help shape and inform the overall product strategy and then influence and sell the approach; and ultimately is responsible for the user experience of MHE School products and platforms. They must have deep customer empathy and that rare ability to champion the voice of the customer and advocate for the interests of the business at the same time.

This is a remote position open to applicants authorized to work for any employer within the United States.

What You'll Do:

• Develop, execute, and communicate a cross-discipline, cross-segment UX strategy for School. This includes understanding the current state across core, intervention and supplemental products and markets, and then defining short and long term plans to: Improve overall user experience for our current in-market products
• Develop and drive a strategy to unify diverse platforms such that educators and students can seamlessly navigate MH's ecosystem of products
• Drive excellence in overall user experience, inclusive of content design and delivery and a growing focus on data and insights and how it impacts teaching and learning
• Deliver experiences that engage, inspire, and delight students and teachers.
• Defines and assembles the right UX roles and people to form, not just a department, but a team that is relentless in creating effortless and easy user experiences for students and teachers. Mentor, foster, and support intelligent innovation and risk taking in order to create incredible customer experience while supporting the overall product strategy and business objectives.
• Collaborate with Product Management, Product Research, Academic and Instructional Design, Learning Science, and development/agile teams to develop and refine product requirements.
• Partner closely with engineering and product leadership to ensure experience designs are properly implemented. Encourage close partnership and collaboration between designers and engineers, by modeling what good looks like.
• Understand the market and competitive landscape and drive a UX strategy that includes definition of success and ways to measure the effectiveness of design decisions, including both leading and lagging indicators, not limited to: usage growth, customer satisfaction, acquisition, and retention. Continuously monitor and analyze to identify areas for improvement.
• Evaluate and provides guidance on product prototypes and layouts for optimum technical format selection and usability based on understanding of continuous research and customer feedback.
• Design and enforce best practices for user interface standards, system usability experience and GUI prototypes, HTML page design and management, and development methodologies that incorporate accessibility perspectives

What you bring:

• 10+ years of progressive user experience design and research experience in software, web, and mobile environments. 5+ years of management experience.
• Knowledge of software usability principles and current trends and advances in interface design.
• Experience leading human-centered design approach with exorbitant amount of customer empathy.
• Extensive experience creating low and high-fidelity journey maps, workflows, sketches and design documentation, incorporating a variety of types of qualitative and quantitative user research, including behavior studies, contextual inquiries, card sorting, task analysis, ethnographic studies, and usability testing.
• Advanced knowledge of UX wireframe and prototyping software (e.g. Figma, Sketch, Proto.io, Miro, Lucidchart, etc.); experience with front end frameworks like Angular and Bootstrap as well as basic HTML, CSS, and Javascript.
• Understand a target audience's needs and other motivating factors and translate them into concepts for compelling interactions and experiences.
• Demonstrated ability to navigate complex problems in developing holistic solutions for product ecosystems. Able to influence key stakeholders.
• Experience building UX capabilities within direct team and in the broader organization.
• Impeccable organization and time/project management skills, as well as exceptional attention to detail and ability to manage multiple ongoing tasks.
• Must be able to maintain own work flow, produce results, and meet deadlines with limited supervision.
• Excellent verbal and written communication skills, especially as they relate to presenting, articulating, and defending research and design decisions to different audiences.
• Experience in implementing accessibility/a11y and building related team skills.

Education Requirement:

Bachelors Degree in human-computer interaction, human factors engineering, information architecture, digital design, interaction design, or related field. Master's degree preferred

Why work for us?

The work you do at McGraw Hill will be work that matters. We are collectively designing content that will build the future of education. Play your part and experience a sense of fulfilment that will inspire you to even greater heights.

Click here to learn more about our benefit offerings.

The pay range for this position is between $141,000-$185,000 annually, however, base pay offered may vary depending on job-related knowledge, skills, experience, and location. Click here to learn more about our benefit offerings.

McGraw Hill recruiters always use a "@mheducation.com" email address and/or from our Applicant Tracking System, iCIMS. Any variation of this email domain should be considered suspicious. Additionally, McGraw Hill recruiters and authorized representatives will never request sensitive information in email.

McGraw Hill recruiters always use a "@mheducation.com" email address and/or from our Applicant Tracking System, iCIMS. Any variation of this email domain should be considered suspicious. Additionally, McGraw Hill recruiters and authorized representatives will never request sensitive information in email.
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