ITSM Change Lead

STAND 8 provides end to end IT solutions to enterprise partners across the United States and with offices in Los Angeles, New York, New Jersey, Atlanta, and more including internationally in Mexico and India.

We are seeking a seasoned ITSM Change Lead to oversee and evolve the change management process across a complex, global enterprise. This role is critical in ensuring that changes to infrastructure, applications, and services are executed with minimal risk and maximum transparency. The ideal candidate will bring extensive experience in IT Service Management, a strong understanding of change governance, and the ability to drive alignment across technical and business teams. This is a leadership role requiring strategic thinking, operational discipline, and a commitment to continuous improvement.

This project will require the person to be remote commutable within the Los Angeles CA, New York tri-state area, or Orlando FL, and to be part of a rotational on-call schedule. We have a direct relationship with our client and are setting up immediate interviews, if you thrive with supporting complex data environments within a dynamic environment we'd love to hear from you!

Responsibilities

• Own and lead the end-to-end change management process, ensuring changes are assessed, approved, and implemented with minimal disruption.


• Facilitate Change Advisory Board (CAB) meetings, driving accountability and clear decision-making across stakeholders.


• Collaborate with engineering, operations, and business teams to ensure change plans are well-documented, communicated, and executed.


• Monitor and report on change metrics, trends, and outcomes to identify areas for improvement and risk mitigation.


• Develop and maintain change policies, procedures, and standards in alignment with ITIL and organizational goals.


• Partner with incident and problem management teams to ensure change-related issues are tracked and resolved.


• Promote a culture of proactive planning, risk awareness, and operational excellence across the change lifecycle.


• Contribute to broader ITSM process maturity and service reliability initiatives.

Required Experience

• 8+ years of experience in IT Service Management, with a strong focus on change management leadership.


• Proven ability to manage complex change portfolios across distributed teams and environments.


• Exceptional communication and stakeholder engagement skills, with the ability to influence outcomes and drive consensus.


• Experience facilitating CAB meetings and navigating competing priorities with professionalism and clarity.


• Strong understanding of infrastructure, application, and service dependencies in change planning.


• Demonstrated success in improving change processes, reducing risk, and enhancing service stability.


• Experience in media, broadcast, or network operations is highly desirable.

Preferred Qualifications

• ITIL v4 certification.


• Background in incident and problem management.


• Familiarity with cloud operations, release management, and vendor coordination.


• Experience with automation and change orchestration tools.

Additional Details
The base salary range for this position is $120,000 - 150,000 annually, depending on experience. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.

Benefits

• Medical coverage and Health Savings Account (HSA) through Anthem


• Dental/Vision/Various Ancillary coverages through Unum


• 401(k) retirement savings plan


• Company-paid Employee Assistance Program (EAP)


• Discount programs through ADP WorkforceNow

About Us
STAND 8 provides end-to-end IT solutions to enterprise partners across the United States and globally with offices in Los Angeles, Atlanta, New York, Mexico, Japan, India, and more. STAND 8 focuses on the "bleeding edge" of technology and leverages automation, process, marketing, and over fifteen years of success and growth to provide a world-class experience for our customers, partners, and employees. Our mission is to impact the world positively by creating success through PEOPLE, PROCESS, and TECHNOLOGY.

Check out more at ; and reach out today to explore opportunities to grow together!