Technical Support Analyst - Hybrid in Petersburg, VA

Overview

On Site
USD 1-1
Full Time
Part Time
Accepts corp to corp applications
Contract - W2
Contract - Independent

Skills

Technical Support Analyst
IT Support
Desktop Support
Windows 10 Support
Hardware Troubleshooting
Software Troubleshooting
Microsoft 365
MS Word
PowerPoint
Excel
Outlook
MS Teams
SharePoint
Bookings
Forms
Service Desk Support
User Account Management
Communications Equipment
IT Equipment Installation
IT Equipment Maintenance
PC Refresh
VITA
Virginia Information Technologies Agency
Asset Management
Incident Management
Change Management
Service Request Management
IT Service Management
ITSM
Security Controls
Professional Communication
Requirements Gathering
Issue Resolution
Email Communication
Technical Documentation
Technical Research
Team Collaboration
Project Management
Microsoft Office Specialist Certification
Onsite IT Support
Hybrid IT Role
Service Record Documentation
Equipment Relocation
Technical Assistance
Technical Support
Clear Technical Writing
End-User Support
State Government IT
Troubleshooting Skills
Help Desk Experience
IT Procurement
Windows Environment
Regulatory Compliance
IT Policy Awareness.

Job Details

Job Info:

  • Job Title: Technical Support Analyst - Hybrid in Petersburg, VA
  • Start Date: 07/21/2025 (Tentative)
  • Position Type: Contract
  • Duration: 06/30/2025 (with possibility of extension)
  • Location: Petersburg, VA
  • Work Hours: 40hours/week
  • Interview Type: In Person
  • Internal Job ID: OOJ - 4057
  • Client Job ID: 767255



Complete Description

Maintains, analyzes, troubleshoots, and repairs computer systems, hardware, and computer peripherals. Documents, maintains, upgrades or replaces hardware and software systems. Supports and maintains user account information including rights, security, and systems groups. Performs basic operation, monitoring, installation, trouble shooting, relocations, or maintenance of communications equipment. Identifies and resolves basic communications problems. Prepares or assists in the preparation of service record documentation. Shows awareness of standards and regulatory requirements related to assigned tasks. Provides technical assistance and support for applications and hardware problems. Installs, maintains, moves, and assists in testing and upgrading new and existing hardware/software. Reviews and recommend procurement of information technology equipment. Maintains the necessary security controls over software.

Required/Desired Skills

Skill Required/Desired Amount of Experience
Bachelor's degree in an Information Technology related discipline work experience may meet this requirement in lieu of a degree at the hiring mana Required 0
Knowledge of IT Service Management: Incident, Change, Service Request, and Asset Management. Required 0
General working knowledge of MS 365 applications, including Word, PowerPoint, Excel, Outlook, Forms, SharePoint, Teams, Bookings. Required 0
Experience leading meetings, collecting requirements, finding solutions, escalating issues, researching issues and solutions, and preparing comprehens Required 0
Experience troubleshooting hardware and software hands-on or from a service desk Required 0
Demonstrated skills in creating professional communications to users. Required 0
Must be able to write clear emails explaining technical issues and work toward solution and have the ability to follow up with user/district as needed Required 0
Must have a basic understanding of various types of technology and the ability to research them to trouble shoot possible technical issues Required 0
Demonstrated knowledge Virginia Information Technologies Agencies policies and processes regarding PC Refresh Highly desired 0
Demonstrated success working as a team member and collaborating to achieve objectives. Highly desired 0
Microsoft Office Specialist Certification -Associate or Above. Desired 0
Knowledge of and previous experience with Virginia Information Technologies Agency (VITA) Highly desired 0
Excellent project management skills and ability to manage multiple priorities Desired 0
PC/Hardware experience Required 0
Some level of desktop support experience and supporting a Windows 10environment Desired 0
Hardware/software troubleshooting experience Required 0



About OP Consulting Group LLC



OP Consulting Group LLC is a women-owned IT Consulting, Staffing, and Training firm. We work directly with clients across industries, with a strong footprint in state and local government sectors. Our firm is known for delivering qualified professionals and fostering long-term partnerships with both consultants and clients.

We promise:

  • Transparent pay and low margins to benefit consultants
  • Proactive updates on job submissions
  • Prompt and timely payments
  • Direct access to clients and prime vendors only



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About OP Consulting Group LLC