Tier 1 - Help DeskTechnician -Remote

TransAmerica Technology Services Inc, a premier IT consulting and technical staffing company, is seeking a talented and motivated individual to join our team as an IT Help Desk Tier 1 Technician. This is a 100% remote work position. If you are passionate about technology, possess strong customer service skills, and have experience in providing technical support, we want to hear from you!

As an IT Help Desk Tier 1 Technician, you will play a crucial role in providing technical support to end-users, ensuring the smooth operation of our clients' systems. The ideal candidate will have an associate degree in a related field, a minimum of 1 year of relevant experience, and a strong foundation in IT support, including proficiency in Active Directory, VPN support, and excellent customer service skills.

Responsibilities

• Provide first-level technical support to end-users via phone, email, and remote assistance.
• Assist with user account management, password resets, and access permissions in Active Directory.
• Support and troubleshoot VPN connectivity issues.
• Troubleshoot and resolve hardware and software issues in a timely and efficient manner.
• Collaborate with other IT team members to escalate and resolve complex technical issues.
• Document and maintain accurate records of support requests, and resolutions.
• Deliver outstanding customer service, ensuring a positive end-user experience.

Qualifications

• High School diploma plus 1-year minimum experience in a Tier 1 IT support role.
• Preference given to candidates with associate or bachelor s degree in related field or who have experience working on an IT help desk.
• Customer service focused, able to communicate clearly, and have a passion for serving.
• Comprehensive knowledge of personal computers and general experience with IT troubleshooting.
• Proficiency in Active Directory user and group administration.
• Experience in supporting and troubleshooting VPN connectivity.
• Excellent communication and interpersonal skills.
• Ability to prioritize and manage multiple tasks in a fast-paced environment.
• A proactive and collaborative approach to teamwork.
• Candidates must pass a federal background check.

TransAmerica s Help Desk technicians can qualify for health care benefits, paid holidays, overtime pay and vacation. For more information about TransAmerica Technology Services Inc., please visit www.Goerp.com