Overview
On Site
USD20 - USD22
Contract - W2
Skills
IT
Service
Desk
Agent
helpdesk
Job Details
STRATEGIC STAFFING SOLUTIONS (S3) HAS AN OPENING!
Strategic Staffing Solutions is currently looking for a Service Desk Agent for a contract opportunity with one of our largest clients located in Detroit, MI!
Title: Service Desk Agent (Full-time or Part-time available)
Location: Detroit, MI - Onsite downtown
Duration: 12+ Months
Role Type: W2 contract engagement
Pay Rate: $20-$22/hr
Role Summary
Service Desk Analyst (Level 1)
- Provide first-level contact and incident resolution for all users with all issues
- Uses advanced troubleshooting skills
- Review knowledgebase articles ensuring accuracy of content
- Provide accurate and timely logging of incidents and resolution
- Meet or exceed performance goals
- Escalate problems as appropriate following Service Desk procedures
Senior Service Desk Analyst
- Approve escalation requests via chat to ensure FCR metric goals are met
- VIP Call Handling
- Mentoring of new and developing agents
- Provide next level troubleshooting/guidance to team
- Deskside support/Concierge service
- Review knowledgebase articles ensuring accuracy of content
- Provide first-level contact and incident resolution for all users
- Provide accurate and timely logging of incidents and resolution
- Escalate problems as appropriate following Service Desk procedures
*Beware of scams. S3 never asks for money during its onboarding process
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