Overview
Remote
$40 - $50
Contract - W2
Contract - 6 Month(s)
Skills
Ambulatory Care
Cerner
Electronic Health Record (EHR)
Health Care
Health Information Management
Healthcare Information Technology
Help Desk
Remote Support
Service Desk
ServiceNow
Technical Support
Workflow
Epic
Allscripts
Inpatient
Ambulatory
EHR
clinical
desktop support
EHR Helpdesk Analyst
electronic health record
it support
state of
department of
county of
Job Details
Title: EHR Helpdesk Analyst 2nd Shift
Duration: 6+ months
Location: Remote- US (Local to NC prefer)
Shift Timing: 3 PM - 11:30 PM EST
Description:
The EHR Helpdesk Analyst provides advanced technical support for the Epic electronic health record (EHR) system and related clinical applications across13 state-operated behavioral healthcare facilities. Working as part of the centralized IT Helpdesk, the Analyst ensures prompt and effective resolution of Epic and non-Epic related issues and contributes to the stability and usability of the system in support of high-quality patient care.
Key Responsibilities:
- Provide support for Epic applications, workflows, access, printing, and integration issues.
- Serve as the initial point of contact for IT support issues related to Epic EHR and other healthcare IT systems.
- Troubleshoot complex application, account, and workflow issues related to Epic and other clinical systems.
- Provide basic remote desktop support for computers, printers, mobile devices, and peripherals across all facilities.
- Assist users with account provisioning, password resets, Epic access requests, and basic application troubleshooting.
- Monitor ServiceNow queues and manage incident resolution in accordance with service level agreements (SLAs).
Skills Required:
- Minimum of 2 years providing Epic technical support in a healthcare or clinical environment.
- Proficient with ServiceNow or other enterprise ticketing systems.
- In-depth understanding of EHR platforms (e.g., Epic, Cerner, Allscripts).
- Epic certification in one or more modules (e.g., EpicCare, Ambulatory, Security, or Service Desk)- Highly Desired
- Experience supporting Epic applications (e.g., Ambulatory, Inpatient, ASAP, or HIM)- Highly Desired
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.