Sr. Wifi Engineer

Job#: 2075075

Job Description:

Product Manager - Meeting/Telephony Initiative

Overview:

We are seeking an experienced Product Manager to lead a critical initiative focused on meeting and telephony enhancements. This role requires strong product discovery, requirements definition, and execution across multiple stakeholders, domains, and platforms.

The Product Manager will oversee the end-to-end development and rollout of the Meeting/Telephony initiative, ensuring roadmap sequencing, product testing, and successful implementation while meeting all technical and business requirements. This initiative spans three phases over a 12-month timeline, focusing on collaboration technology migration, AI-driven meeting enhancements, and client digital experience improvements.

Key Responsibilities:

• Lead the Meeting/Telephony initiative, driving product execution from discovery to full rollout.
• Define and document product requirements, ensuring alignment with business needs and technical capabilities.
• Establish a strategic roadmap, effectively sequencing tasks for smooth implementation and stakeholder engagement.
• Collaborate across multiple teams, vendors, and platforms to ensure seamless execution.
• Conduct product testing and validation, ensuring technical and functional requirements are met.
• Support execution across three initiative phases:

Migration from Webex to MS Teams with NICE vendor call recording integration.

Implementation of GenAI transcript capabilities for meeting summarization and action items.

Enhancing client digital experience on S.com to display post-meeting action items and summaries.

• Ensure successful rollout of each phase, maintaining quality, performance, and user adoption.
• Provide continuous improvement recommendations, enhancing the initiative based on testing insights and stakeholder feedback.
• Track progress, resolve roadblocks, and report on milestones throughout the 12-month implementation timeline.

Skills & Competencies:

• Strong experience in product management, specifically managing complex, multi-phase initiatives.
• Expertise in collaboration and telephony platforms such as Webex, MS Teams, and NICE call recording integration.
• Knowledge of GenAI-powered transcript capabilities for meeting summarization and action item extraction.
• Ability to define and execute roadmaps that align business and technical requirements.
• Proven experience collaborating across multiple domains and platforms in large-scale organizations.
• Strong product discovery, requirement writing, and execution skills.
• Ability to manage stakeholder expectations and negotiate priorities across teams.
• Exceptional problem-solving and analytical skills to navigate execution challenges.
• Experience in client-facing digital experience enhancements, especially post-meeting interaction improvements.

Required Qualifications:

• Bachelor's degree in Business, Computer Science, Information Technology, or related field, or equivalent work experience.
• 5+ years of experience in product management, with expertise in enterprise collaboration and telephony solutions.
• Demonstrated ability to lead multi-phase product initiatives, ensuring completion within defined timelines.

This role is ideal for a highly organized, strategic, and execution-driven Product Manager who thrives in a fast-paced environment. If you have experience leading technology migrations, driving AI-powered solutions, and optimizing digital client experiences, we encourage you to apply!

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or .

Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.

Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Apex team member can provide.